IP Team Lead

Overview:
We are seeking an experienced and motivated IP Team Lead to oversee a team of medical coders, auditors, trainers, or customer service agents. The role involves managing day-to-day operations, ensuring high-quality output, supporting client needs, and guiding the personal and professional growth of team members. The ideal candidate is a strong leader with excellent organizational, communication, and problem-solving skills.

Key Responsibilities:

• Manage daily operations including task assignments, monitoring progress, and ensuring timely resolution of quality issues.

• Allocate resources effectively to consistently meet reporting and performance targets.

• Address client queries and concerns promptly, providing solutions and building strong client relationships.

• Participate in client teleconferences to enhance collaboration and trust.

• Generate and analyze reports using MS Office tools to monitor performance and quality.

• Conduct regular performance reviews and coaching sessions with staff.

• Share client updates with the team in a timely manner and ensure compliance with directives.

• Oversee scheduling, leave management, and staffing levels to maintain smooth operations.

• Ensure month-end deliverables are met and submit reports for management review.

• Support staff development through training, coaching, and incentive program recommendations.

• Guide team representatives (POC) in addressing client concerns and providing accurate solutions.

• Contribute to a positive team culture through professionalism, teamwork, adaptability, and mutual respect.

• Perform other tasks as required to meet evolving business needs.

Qualifications:

• Graduate of any four-year course, preferably in life sciences.

• At least 1 year of experience as a Team Lead in the medical coding industry.

• Certification in medical coding and auditing (e.g., AHIMA, AAPC) preferred.

• Strong supervisory, leadership, and management skills.

• Excellent verbal and written communication skills in American English.

• Proficient in MS Excel, PowerPoint, and other reporting tools.

• Highly organized with keen attention to detail and ability to multitask effectively.

• Results-driven, goal-oriented, and able to handle shifting priorities.

• Approachable, objective, and skilled in giving and receiving constructive feedback.

• Must demonstrate reliability, professionalism, and the ability to inspire and motivate a team.

Why Join Us?
This role offers the opportunity to lead a dynamic team in a supportive and collaborative environment. You will play a key role in ensuring operational excellence, client satisfaction, and the professional growth of your team while contributing to the company's success.