Key Responsibilities:
Qualifications:
Workforce Manager • Cubao Quezon City, Philippines
Apply today and start your journey with Ubiquity !.The Responsibilities: Understanding of key business objectives, timeframes, and requirements associated with Workforce Management.Responsible for ... Show more
As a Workforce Analyst under the Contact Center Channel, you will be responsible for analyzing and forecasting the needs of the workforce to ensure efficient staffing levels, scheduling and resourc... Show more
This position is responsible for providing accurate schedules based on call volume patterns and trends, attrition rates and contact center productivities.The analyst should be able to make decision... Show more
Responsible for intra-day management processes for operations located in Alabang Philippines.To achieve business service level objectives efficiently.Efficiently manage intra-day staffing and servi... Show more
Bachelor’s degree or equivalent in any field.Excellent communication & presentation skills.Manage AHT, shrinkage, leaves, breaks, training, coaching, and meeting schedules and adherence.Publish and... Show more
The WFM Team Manager is responsible to take ownership of deploying & maintaining the WFM Toolkit with ability to review.Handle Time that is refined to calculate resource requirements for people, pr... Show more
This role requires strong leadership, analytical skills, and the ability to collaborate across departments to optimize workforce performance.Develop and implement workforce strategies aligned with ... Show more
Analyst Lead, you’ll play a key role in workforce planning, scheduling, and real-time management operations.You’ll work closely with operations teams to ensure staffing efficiency, performance alig... Show more
A Real-Time Analyst monitors daily operations in real time to ensure service levels and productivity targets are met.Monitor live queues, call volumes, or workflow dashboards.Track agent adherence ... Show more
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products.The analyst manages the performance of the call ... Show more
Provides explanations and interpretations within area of expertise.Perform historical data analyses of performance data to identify trends/patterns, and make appropriate recommendations (e.Gather w... Show more
Managing and directing the daily activities of Workforce for the global account program including WFM teams working remotely or at multiple site locations, globally.Leading, planning, and managing ... Show more
Fostr is dedicated to bridging the gap between growing businesses and skilled freelancers from global talent pools.Through a network of trusted professionals, Fostr ensures every client's unique re... Show more
Generate Daily dashboard and publish for user.Develop and /or update standard reports.Ensure accuracy and completeness of data generated from Business Intelligence System (BI),.MIS related issues o... Show more
A career within People and Organisation services will provide you with the opportunity to help our clients reset their talent strategies and deliver extraordinary business results through their peo... Show more
This role provides strategic leadership, ensures operational excellence, enhances forecast accuracy, and delivers data‑driven insights that support executive decision‑making.The WFM Manager leads a... Show more
The Deployment Manager (Workforce Management) serves as the primary liaison for assigned territories, ensuring effective demand planning, resource allocation, and workforce optimization.This role d... Show more
Up to Php 40K (Depending on experience).Your primary responsibility will be to align operational needs with employee preferences, ensuring shifts are appropriately staffed while adhering to regulat... Show more
