IT Specialist

Job Description

This is a remote position.

The IT Specialist is a strategic position that plays a pivotal role in the data integrity of key My Amazon Guy functions. The role requires someone who is passionate about data quality, data analytics, and automation in order to drive business strategy. An ability to be an expert in problem-solving, critical thinking and an understanding of complex system dependencies are essential in enabling the IT Manager to show where My Amazon Guy processes are broken and how those processes are affecting key data points.

An individual with a strong passion to solve problems and improve data integrity will excel in this position.

About My Amazon Guy
My Amazon Guy is a growing digital marketing agency with more than 500+ employees and clients! We are engaging, rewarding, and innovative. Our company’s goal is to grow sales while giving our clients the peace of mind that everything on Amazon is taken care of.

Key Responsibilities

• Strong communication, listening, and interpersonal skills
  
• Highly organized, detail-oriented, and adaptable under deadlines
  
• Skilled in analysis, problem-solving, and data visualization
  
• Proficient in Microsoft Office Suite, G-Suite, and related applications
  
• Knowledge of CMS (WordPress), monday.com, and API integration (basic/desired)
  
• Experienced with security systems (Anti-Virus, Firewall, Two-Factor Authentication)
  
• Familiar with tools such as 1Password, Airtable, Amazon Seller Central, Asana, Google Workspace, Helium 10, HubSpot, Jotform, Monday, Slack, Time Doctor, and Zapier
  
• Understanding of marketing communications and online marketing
  
• Naturally creative, technology-focused, and committed to quality output
  
• Team player with cross-cultural collaboration experience
  
• Experience managing websites
  

Requirements

• 1+ years of experience in an IT Help Desk role
  
• Bachelor’s Degree in Information Systems, Analytics, Operations Management, Data Science, or other Quantitative Field preferred
  
• Excellent verbal and written communication skills
  
• Ability to multitask and prioritize
  
• Experience with Data Analytics, Jotform, Airtable, Zapier, Hubspot, Asana, Google Workspace
  
• Database management is a plus but not required
  
• JavaScript, Python, CSS, HTML is a plus but not required
  
• Proficient with Microsoft Office, G Suite applications, and computer security systems
  
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.
  
• Expert in problem-solving, critical thinking, and an understanding of complex system dependencies
  

Technical Requirements

• A computer with dual monitor setup is required
  
• Computer with at least 8GB of RAM
  
• Must have at least 25 MBPS internet speed
  
• Camera with at least 1080p resolution

Benefits

• 40 hours a week, 8 hours a day
  
• Competitive salary base
  
• Permanent work-from-home setup
  
• Unlimited FREE access to MAG School courses and SOP Library
  
• Work schedule is in Eastern Standard Time (EST), Monday-Friday only
  
• Opportunities for professional development and career advancement
  

Requirements
1+ years of experience in an IT Help Desk role Bachelor’s Degree in Information Systems, Analytics, Operations Management, Data Science, or other Quantitative Field preferred Excellent verbal and written communication skills Ability to multitask and prioritize Experience with Data Analytics, Jotform, Airtable, Zapier, Hubspot, Asana, Google Workspace Database management is a plus but not required JavaScript, Python, CSS, HTML is a plus but not required Proficient with Microsoft Office, G Suite applications, and computer security systems Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry. Expert in problem-solving, critical thinking, and an understanding of complex system dependencies A dual-monitor setup is required (at least 8GB of RAM) Must have at least 25 MBPS internet speed