IT Specialist

Job Description

This is a remote position.

• Strong communication, listening, and interpersonal skills
  
• Highly organized, detail-oriented, and adaptable under deadlines
  
• Skilled in analysis, problem-solving, and data visualization
  
• Proficient in Microsoft Office Suite, G-Suite, and related applications
  
• Knowledge of CMS (WordPress), monday.com, and API integration (basic/desired)
  
• Experienced with security systems (Anti-Virus, Firewall, Two-Factor Authentication)
  
• Familiar with tools such as 1Password, Airtable, Amazon Seller Central, Asana, Google Workspace, Helium 10, HubSpot, Jotform, Monday, Slack, Time Doctor, and Zapier
  
• Understanding of marketing communications and online marketing
  
• Naturally creative, technology-focused, and committed to quality output
  
• Team player with cross-cultural collaboration experience
  
• Experience managing websites
  

Requirements

• 1+ years of experience in an IT Help Desk role
  
• Bachelor’s Degree in Information Systems, Analytics, Operations Management, Data Science, or other Quantitative Field preferred
  
• Excellent verbal and written communication skills
  
• Ability to multitask and prioritize
  
• Experience with Data Analytics, Jotform, Airtable, Zapier, Hubspot, Asana, Google Workspace
  
• Database management is a plus but not required
  
• JavaScript, Python, CSS, HTML is a plus but not required
  
• Proficient with Microsoft Office, G Suite applications, and computer security systems
  
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.
  
• Expert in problem-solving, critical thinking, and an understanding of complex system dependencies
  
• A dual-monitor setup is required (at least 8GB of RAM)
  
• Must have at least 25 MBPS internet speed
  

Benefits

• 40 hours a week, 8 hours a day
  
• Competitive salary base
  
• Permanent WFH setup
  
• Unlimited FREE access to MAG School courses and SOP Library!
  
• Work schedule is in EST (Monday-Friday only)
  
• Opportunities for professional development and career advancement
  

Requirements
1+ years of experience in an IT Help Desk role Bachelor’s Degree in Information Systems, Analytics, Operations Management, Data Science, or other Quantitative Field preferred Excellent verbal and written communication skills Ability to multitask and prioritize Experience with Data Analytics, Jotform, Airtable, Zapier, Hubspot, Asana, Google Workspace Database management is a plus but not required JavaScript, Python, CSS, HTML is a plus but not required Proficient with Microsoft Office, G Suite applications, and computer security systems Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry. Expert in problem-solving, critical thinking, and an understanding of complex system dependencies A dual-monitor setup is required (at least 8GB of RAM) Must have at least 25 MBPS internet speed