Customer Service for High Prio Banking Account

We are seeking an experienced Customer Service Representative to join our team. This full-time position is based in Central Cebu City, Cebu and will involve providing high-quality customer service to our banking clients with high priority accounts. What you'll be doing Handling inbound customer calls and responding to emails in a timely and professional manner Providing product and service information to customers, answering queries and resolving any issues or complaints Maintaining detailed records of customer interactions and following up on outstanding inquiries Identifying opportunities to upsell or cross-sell appropriate products and services to customers Collaborating with other team members to ensure a consistent and positive customer experience Adhering to all company policies, procedures and compliance requirements What we're looking for At least a senior high school graduate Strong communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner Excellent problem-solving and decision-making abilities, with a focus on providing efficient and effective solutions Proven track record of meeting or exceeding performance targets and key metrics Familiarity with relevant banking and financial regulations, as well as customer service best practices If you're excited about this opportunity and ready to join our dynamic team, apply now.