Quality & Process Trainer

Job Description

• Deliver the training programs working to a weekly structured schedule, focused on:
  • Systems usage
  • Process enablement
  • Compliance
  • Customer Experience
• Effectively communicate and collaborate with stakeholders across Lendi Group.
• Use data to continuously optimise and effectively determine learning needs.
• Conduct learning needs analysis across the Client Solutions Team and make learning program recommendations.
• Contribute to the design of effective learning Programs, including but not limited to Face to Face and virtual presentations, session plans, eLearning, Helix articles and other training tools.
• Facilitating training sessions in a virtual and face to face environment.
• Utilise your deep understanding of how to apply quality assurance principles and methodologies including knowledge of quality control processes, quality management systems, and relevant industry standards.
• Create creative Learning and Capability content, that when delivered has maximum impact and supports business objectives.
• Maintain brand integrity and a consistent approach across all learning & capability content.
• Ensure that all learning & capability content meets legal, statutory, internal audit and compliance standards.
• Assist with other Learning & Capability initiatives as required.

Qualifications

• Exceptional facilitation skills to engage and inspire learners.
• Ability to analyse performance results and coach to improve performance.
• Exceptional skills in creating and delivering multi-medium training sessions and eLearning.
• Excellent written and verbal communication skills.
• Proven ability to multitask and prioritise to meet deadlines.
• Maintain accurate records of training sessions, process improvement initiatives, and quality assurance activities. Create reports and documentation to track progress and outcomes.
• Knowledge of process improvement methodologies such as Six Sigma, Lean, Quality Management (TQM), or other relevant frameworks.
• Tech-savvy, experience with the Microsoft suite of products, Confluence, Jira and Slack.
• Agile and adaptable to change.
• Bachelor's degree in a relevant field such as business management, organizational development, human resources, or a related discipline.
• Experience working in the Australian Mortgage Industry or within a Learning and Capability team is desirable.
• Experience working within a Finance company and/or Tech start up highly desirable.
• Must be currently residing in the Greater Manila Area (Metro Manila + Neighbouring provinces)

Successful candidates must have a stable postpaid internet connection and a quiet, dedicated workspace at home with appropriate furniture (desk and office chair)

Additional Information

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least once a month.
• Holistic wellbeing programs offering 24/7 support
• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.
• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home.
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract, engage and evolve talent and build best-in-class products.

Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you.