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Supervisor, Workforce Management

Supervisor, Workforce Management

Conduent Business ServicesPhilippines
28 days ago
Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description :

  • Requires broad technical expertise and industry knowledge.
  • Accountable for functional, operational, and / or program management.
  • Assists others in achieving goals.
  • Manages performance appraisals and pay reviews.
  • Manages training for 3 or more employees.
  • Manages hiring and termination actions.

General Profile

  • Supervises daily tasks of complex business, technical support, or production teams.
  • Responsible for the success of the team.
  • Works within established precedents and practices.
  • Examines information to solve ongoing problems.
  • Ability to perform work unsupervised.

    • Functional Knowledge

  • Has a comprehensive understanding of a range of processes, procedures, systems and concepts in own field.

    • Business Expertise

  • Understands how to coordinate efforts across teams to achieve goals.

    • Impact

  • Impacts a team, by example, through the quality service and information provided.

    • Leadership

  • Provides day-to-day supervision to a team. (e.g., coaching on performance, coordinating activities, checking on quality, and work progress)

    • Problem Solving

  • Uses judgment to identify and resolve day-to-day technical and operational problems.

    • Interpersonal Skills

  • Uses tact to exchange ideas and information concisely and rationally.

    • Responsibility Statements

  • Manages and coaches a team of WFM employees on performance, quality, and output.
  • Coordinates with WFM Business Partners to ensure critical assignments and deliverables are met.
  • Directs teams on the use and application of WFM standards and tools to support operational business.
  • Establishes development goals and works with the WFM employees on a roadmap to achieve them.
  • Monitors the qualitative and quantitative work product produced by the team.
  • Ensures completion of mandatory WFM training and knowledge verification.
  • Implements and manages employee adherence to WFM standards and processes.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
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    Workforce Management • Philippines