Client Success Specialist ( Sales Representative )

Position Title : Client Success Specialist I.

Job Summary The Client Success Specialist is responsible for maintaining and strengthening relationships with clients by ensuring their satisfaction, supporting their goals, and aligning client outcomes with the company’s business objectives.

This role plays a key part in driving client retention, fostering long-term engagement, and supporting the growth of assigned accounts through strategic support and coordination with internal teams.

II.

Key Responsibilities Serve as the primary point of contact for assigned clients, ensuring effective communication and timely resolution of concerns.

Achieve monthly performance objectives related to client satisfaction, retention, and account growth.

Support business development by identifying and assisting in the acquisition of new, profitable client accounts.

Develop and implement client success plans, including regular engagement schedules, performance reviews, and strategic check-ins.

Monitor client activity, identify risk factors, and proactively address issues to ensure continued satisfaction and partnership longevity.

Ensure timely follow-up and collection of receivables in coordination with the finance team.

Collaborate with internal departments including sales, finance, operations, and support to enhance the overall client experience.

Maintain accurate and up-to-date records of client interactions, transactions, and progress reports.

III.

Qualifications Education : Bachelor’s degree in Business Administration, Marketing, Communications, or any related field.

Experience : Minimum of one (1) year of relevant experience in client success, account management, or sales support.

Background in the pharmaceutical, medical, or B2B services industry is preferred.

Skills and Competencies : Strong interpersonal and relationship management skills Excellent verbal and written communication abilities Proficiency in Microsoft Office and customer relationship management (CRM) systems Strong organizational skills with attention to detail Ability to manage multiple client accounts and meet performance targets in a fast-paced environment Analytical thinking and problem-solving capability Belo Medical Group values your right to privacy and is committed to protecting your personal and sensitive information.

All data you provide, or that we collect through your online job application, will be handled with the highest level of care and in accordance with our Privacy Policy.

By submitting your resume or application through our website or any other application channel we use, you acknowledge that you have read, understood, and consent to the terms of our Privacy Policy .

You also expressly consent to the company collecting, storing, processing, and using your personal data for recruitment-related purposes, including evaluating your qualifications, contacting you about your application, and complying with legal or regulatory requirements.

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