Global Middle Office SME

Role and Responsibilities

• Perform day to day operational support (Trade Matching Settlements Post settlements Cash Management and Term Loans) prioritizing as necessary.
• Communicate investigate resolve trade and cash queries and issues raised by Front Office (Portfolio Managers/Traders) Brokers Custodians and Internal Investment teams.
• Manage the relationship with fund managers custodian banks brokers auditors and internal/external counterparties to monitor the quality of services and ensure market standard practices are in place.
• Develop and maintain enhanced procedures and controls within investment operations to ensure consistent high-quality services and support to the front office clients and other business units.
• Actively manages risks related to trades and cash to avoid failed settlement.
• Effectively communicate significant production updates and challenges to TL/Manager in a timely manner.
• Drive process improvements and collaborate with technology partners for data enhancements.
• Helps on projects to meet management requirements by doing research identifying needs and developing/implementing solutions.
• Support ad-hoc analysis to identify root cause of production problems and develop timely solutions.
• Assist in assessing handling and resolving critical business and system issues raised during operations.
• Identify weaknesses in workflows and assist to establish effective solutions.

Qualifications

• Bachelors Degree in Business Administration Accounting Finance Economics or any related business course.
• Minimum5 years direct work experience within Trade Support Middle Office and Investment Operations. Investment certification is an advantage.
• Experience and knowledge of Middle Office/Investment Operations policies and procedures including cash management trade management trade support corporate actions pricing and valuations and fund operations.
• High proficiency in Microsoft Office (word excel power point). Power Platform tools and VBA knowledge is preferred. Business systems (Bloomberg OMGEO CTM Simcorp Custodian portals) experience required.
• Strong communication skills. Ability to understand negotiate and influence business stakeholders.
• Strong problem-solving skills with the ability to research issues where the resolution is not readily apparent.
• Good team player with strong written verbal communication skills reading comprehension and the ability to build relationships across multiple levels of the organization.
• Proactive / can-do approach and attitude. Thorough attention to detail and accuracy of delivery.

Domain Knowledge Requirements:

• Understands the concepts surrounding Trade Support functions and the Trade Life Cycle.
• Possesses a fundamental understanding of investment transactions trade lifecycle and various asset classes.
• Good working knowledge in using Bloomberg and other pricing/data sources.
• Knowledge in BBG SCD Custodian Portals is highly preferred.
• Advanced knowledge regarding Data Management Pricing Settlements Reconciliation Transactions and Transfers processes.

Additional Notes:

• Applicants should be willing to work on a fixed night shift schedule.
• Applicants should be willing to report to Manulife Offices in UP Ayala Technohub in Quezon City.

This Job Description is intended to describe the general nature and level of the work being performed. It is not intended to be a comprehensive list of all responsibilities duties and skills required for this role. We reserve the right to modify duties or assign additional tasks at any time with or without notice.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Working Arrangement

Hybrid

Employment Type : Full-Time
Experience: years
Vacancy: 1