Sales Operations & Support Manager

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

POSITION SUMMARY:

The Sales Operations & Support Manager is responsible for preparing pricing and margin analysis for quotes that deviate from outlined policies. Ensures proper adherence and tracking of quote approval for compliance with the Sarbanes-Oxley Act (SOX). The Sales Pricing Analyst will work cross-functionally with other pricing analysts and business partners in analyzing, processing, and documenting Deviation of Policy quotes.

JOB RESPONSIBILITIES:

• Completes in-depth Deviation of Policy (DOP) pricing analysis to drive profitability and win deals; reports deal level results to executive leadership.
• Creates pricing strategies to improve margin and revenue for the business.
• Works cross-functionally with business partners to validate deal economics and implement recommended changes.
• Develop analytical tools and models to identify pricing trends and areas to improve quote pricing.
• Acts as a trusted price advisor for the Vertiv offering & sales teams.
• Optimizes daily pricing processes to streamline operations and deal approvals.
• Ensures that all quotes adhere to Sarbanes-Oxley Act (SOX) compliance requirements.
• Collaborate with Sales, Finance, Product Offering, Order Management, VP of Sales Operations, Director of Services and the Executive Leadership Team to align discount strategies with overall business objectives and ensure effective execution.
• Optimize pricing models, discount strategies, and promotional pricing to maximize revenue and margin while balancing customer value and competitive positioning.
• Acts as a contingency for the next-tier equivalent or similar function to ensure business continuity.
• Collaborates and engages with team members to finalize assigned projects and programs.
• Works on or may lead complex projects of large scope.

JOB REQUIREMENTS:

• Bachelor’s Degree, or equivalent combination of education and experience, with a preferred focus in Business, Finance, Math, Statistics, or Computer Science.
• 8-10 years of experience in Analytics, Pricing, Finance, or related field.
• Proficient with the Office 365 platform; strong Excel proficiency preferred.
• Experience with data analysis and validation
• Detail oriented; strategic problem solver
• Ability to work and multi-task in a fast-paced environment
• Excellent communication, presentation, and customer service skills

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example