Executive Vice President Operations (Philippines & India)

Summary : The EVP ensures the smooth functioning of the processes and compliance with procedures and policy guidelines. Leads the team of Operations Heads into operational growth and maximization of revenue; manages the processes as per client requirements and ascertains timely delivery of SLAs; support future clients / new processes.

Principle Accountabilities :

• Develop strategic & tactical plans to identify, analyze and efficiently respond to client needs, emerging trends, and best practices
• Ability to manage a multicultural team
• Build & execute growth plans for accounts to achieve revenue
• Ensure Service Level Agreements (SLAs) for the process are met as agreed with clients
• Classify causes for non-achievement of SLAs, develop solutions, and execute them
• Supervise the performance of processes every week / month and discuss the same with clients
• Develop & leverage client relationships to maximize bottom-line results
• Establish & develop strategies to achieve operational growth as per organizational directives to maximize profitability and client satisfaction
• Develop short- and long-term strategic business goals

Attributes & Attitude :

Qualifications :