Network Engineer - GNOC

About Reivernet Group of Companies

Reivernet has nearly 25 years' experience focusing in managing complex networks. We currently support over 900 hotels across 35 countries and are proud to be endorsed by the five major global hotel brands.

Our customer base reflects our focus to truly align to the brands, not the supply chains or ownership clusters. We are subject matter experts in being able to articulate the value of brand standard benefits to owners, operators, IT clusters, guests and our competitors.

Purpose of the role

The Network Engineer- GNOC is primarily responsible for completing the technical support tickets as allocated to you. The role reports directly to the Service Delivery Manager GNOC.

Primary Outcomes

• Ticket updates and resolution within SLA and documented correctly in Autotask ticketing tool
• Management of tickets in your queue in line with priority and SLA
• Provide support of network managed services to our clients
• Improve and document any non-standard or non-best practice processes

Responsibilities

Administrative

Operational

Profile

This role requires a passionate, self-motivated, flexible and serviced focused individual with a broad technical knowledge of active network equipment and strong verbal and written English who is adept at following documented technical process and communicating.

As our operation supports business critical data networks 24-hours a day, and your role may from time to time require shift work and outside of working hours.

Attributes

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