E-Commerce Customer Service Specialist

COMPANY PROFILE : This company was founded year 1995, a retail company, that specializes in selling natural health food and supplement products in the Philippines.Position : E-Commerce Customer Service SpecialistCompany Industry : Distributor CompanyWork Location : Pasig CityWork Schedule : Monday to FridaySalary : Php 20,000 – Php 30,000Work Set Up : Work on siteBENEFITS : ✨Government mandated benefits✨HMO✨Life insurance✨Leave Credits✨Employee Discount✨Free VitaminsJOB REQUIREMENTS : ✨Bachelor's Degree holder ✨Open for non-bachelors✨Experience as a Customer Service answering concerns and inquiries in any of the e-commerce platforms (shoppee, lazada or tiktok)✨Experience in health supplements, diet, nutrition, and human anatomy is a plus✨Amendable to work on site.JOB RESPONSIBILITIES : ✨Respond to customer inquiries and resolve their issues via email, phone, or chat.✨Assist customers with placing orders, tracking shipments, and processing returns.✨Provide product information and recommendations to customers.✨Maintain accurate records of customer interactions and transactions.✨Meet and exceed customer satisfaction goals and performance metrics.RECRUITMENT PROCESS : (ONLINE OR FACE TO FACE)✨Initial Interview✨Final Interview✨Job Offer