What success looks like in this role:
• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.
You will be successful in this role if you have:
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 1-2years’ experience in area of responsibility
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Tech Svc Desk • Mandaluyong City,Citynet
Location: City net, Mandaluyong (near MRT Shaw station).Work Arrangement: Fully On-Site and Shifting schedule.For the Service Desk position, you will be handling clients from different countries li... Show more
We are hiring for an IT Service Desk Analyst (Japanese) for a client based in BGC Taguig.This is a Hybrid work following a Rotating Shift schedule.Service Desk / IT Support Experience in an SLA Env... Show more
Location: City net, Mandaluyong (near MRT Shaw station).Work Arrangement: Fully On-Site and Shifting schedule.For the Service Desk position, you will be handling clients from different countries li... Show more
Global Service Desk Analyst (Mandarin Language).In this role, you’ll be the go-to person for troubleshooting, ticket management, and team support ensuring seamless IT service delivery across our gl... Show more
What Success looks like in this role:.This role is responsible for providing the first line of post-sales telephone technical support of hardware, systems, sub- systems and/or applications for cust... Show more
Ready to build the future with AI?.At Genpact, we don’t just keep up with technology—we set the pace.AI and digital innovation are redefining industries, and we’re leading the charge.Genpact’s AI G... Show more
The IT Service Desk Lead will be responsible for overseeing the day-to-day operations.IT Service Desk team, ensuring high-quality support and service delivery across.This role requires strong leade... Show more
Responsible for providing the first-line of post-sales telephone and various other media technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.Answe... Show more
Monitor live call/ticket volumes and agent real-time status in IT Service Desk.Making instant adjustments to staffing, schedules, and workflows to meet service.SLAs) for Phone, Web, Chat & Email ch... Show more
We are seeking a highly proactive and creative TikTok Growth & Creator Partnerships Manager to help scale our brand's presence across TikTok, TikTok Shop, and short-form social commerce channel... Show more
Employment Hero is on a mission to make employment easier and more valuable for everyone.Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.Since ou... Show more
Service Level Agreements (SLAs).You will play a key role in maintaining system availability and performance while coordinating with Level 2 and Level 3 support teams to deliver reliable client supp... Show more
Reading Room is part of the Rippleffect Group, a partnership of highly connected digital brands, with an international presence and curiosity at its core.Reading Room is an award-winning digital co... Show more
Discover your 100% YOU with MicroSourcing!.Senior ICT Operations Specialist.Be a part of something big at Microsourcing! We're building a new team to support a dynamic challenger in the telco space... Show more
Triage, record, and maintain incidents/requests information to aid current and future resolutions.Resolve incidents/fulfill requests at first contact.Own (single point of contact), escalate, and co... Show more
The Service Desk Transformation Consultant will deliver technical and functional consultancy during tools/platform implementations.They will also be responsible for driving Business Development by ... Show more
Discover your 100% YOU with MicroSourcing!.Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, gro... Show more
Discover your 100% YOU with MicroSourcing!.Senior MNS Quoting Specialist (B2B AU Telco).Work setup & shift: .Be a... Show more
Serve as the first point of contact for customers seeking technical assistance over the phone or email.Perform remote troubleshooting through diagnostic techniques and pertinent questions.Determine... Show more
Discover your 100% YOU with MicroSourcing!.Enjoy above-market compensation, healthcare coverage from day one (plus eligible dependents), paid time-off with cash conversion, group life insurance, an... Show more
