Talent.com
Concentrix
2026 BUSINESS PARTNER SNLConcentrix • PHL Quezon City, TP2 4th Flr
2026 BUSINESS PARTNER SNL

2026 BUSINESS PARTNER SNL

Concentrix • PHL Quezon City, TP2 4th Flr
30+ days ago
Job description

Description

The Delivery Operations role in a Business Process Outsourcing (BPO) company ensures seamless execution of client services, meeting operational objectives, and delivering high-quality customer experiences. This role involves overseeing daily operations, managing resources, and maintaining performance standards to align with company and client goals.

Key Responsibilities:

  • Operational Management:
    • Oversee end-to-end service delivery processes, ensuring adherence to service level agreements (SLAs), key performance indicators (KPIs), and client expectations.
    • Monitor and manage day-to-day operations, including workflow management, quality assurance, and escalations.
  • Team Leadership & Development:
    • Lead, mentor, and develop teams to ensure optimal performance and continuous growth.
    • Conduct regular performance reviews and provide coaching to improve team productivity and engagement.
  • Client & Stakeholder Management:
    • Act as the primary point of contact for client interactions, fostering strong relationships and ensuring client satisfaction.
    • Collaborate with internal and external stakeholders to address concerns, implement solutions, and drive process improvements.
  • Process Improvement:
    • Identify operational inefficiencies and develop strategies for continuous improvement.
    • Implement best practices and innovative solutions to enhance productivity and service delivery.
  • Reporting & Analysis:
    • Prepare and present operational reports, including performance metrics, trends, and improvement plans.
    • Analyze data to identify patterns and recommend actionable insights for enhanced decision-making.

Qualifications:

  • Proven experience in a BPO or related industry with a focus on operations management.
  • Strong leadership, organizational, and communication skills.
  • Ability to manage multiple priorities and work in a fast-paced, dynamic environment.
  • Proficiency in data analysis, reporting, and operational tools.
  • Experience in client and stakeholder management.

Key Competencies:

  • Customer-centric mindset
  • Analytical and problem-solving skills
  • Effective time management
  • Collaborative approach
  • Process-driven with a focus on continuous improvement

#LI-DNI

Location:

PHL Quezon City - Tera Tower 1st Floor

Language Requirements:

Time Type:

Create a job alert for this search

2026 BUSINESS PARTNER SNL • PHL Quezon City, TP2 4th Flr

Similar jobs

HR Business Partner

Filinvest GroupMakati City, Metro Manila, Philippines
Quick Apply

The HR Business Partner (HRBP) – Utilities Group serves as a strategic advisor and operational enabler to business leaders, ensuring the effective alignment of people strategies with business goals... Show more

Business Development Representative

MicroSourcingMetro Manila, Philippines
Quick Apply

Discover your 100% YOU with MicroSourcing!.Position: Business Development Representative.Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off ... Show more

People Business Partner

East West Banking CorporationTaguig, Metro Manila, PH

Our People & Corporate Services is looking for experienced and driven professionals to join us in Taguig as a People Business Partner.In this role, you will report directly to the Head of People Bu... Show more

 • Promoted

FP&A Business Partner

AngkasMakati, Metro Manila, PH

Lead the annual budgeting process for assigned business functions, developing bottom-up budgets aligned with strategic priorities.Own rolling forecasts, reforecasts, and budget-versus-actual review... Show more

 • Promoted

Partnership Sales Specialist

CartrackMakati, Metro Manila, Philippines

SaaS company with over 2,500,000 subscribers across 23 countries and we are looking for a.Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom t... Show more

FP&A Business Partner

Michael PageMakati, Metro Manila, PH

The company is a tech-enabled mobility platform.Lead end-to-end budgeting, forecasting, and financial modelling.Partner with Marketing, Transport, and Tech on business decisions.Analyse financial p... Show more

 • Promoted

People Business Partner

QBE Insurance GroupManila, Metro Manila, PH

People Business Partner page is loaded## People Business Partnerlocations: PHI - Manilatime type: Full timeposted on: Posted 2 Days Agojob requisition id: 350572# # **Primary Details**Time Type: Fu... Show more

 • Promoted

People Business Partner

EastWest BankTaguig, Metro Manila, Philippines
Quick Apply

Our People & Corporate Services is looking for experienced and driven professionals to join us in Taguig as a People Business Partner.In this role, you will report directly to the Head of Peopl... Show more

Partner Development Director - Philippines

AvomindManila, Metro Manila, PH

Our client is a climate-tech venture, building the world’s first net-zero homes and communities in the Philippines.Their homes help combat climate change by saving over 6,000 tons of CO2 annually a... Show more

 • Promoted

Senior People Business Partner

BoldrimpactPasig, Metro Manila, PH

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, uni... Show more

 • Promoted

Business Development Director - Fintech

Michael PageMakati, Metro Manila, PH

Be part of a high-growth fintech expanding across Southeast Asia.Work closely with founders and regional leadership.A fast-growing fintech, operating a B2B2C model that enables benefits employees.D... Show more

 • Promoted

Global Business Partner

Michael PagePasig, Metro Manila, PH

Directly influence org design, leadership capability, and transformation.Join a high‑impact, international people function.Our client is a global organisation with large‑scale shared service operat... Show more