Talent.com
Concentrix
2026 Delivery Operations GVPTPConcentrix • PHL Makati, 11th Floor, Ayala North Exchange Tower 2, Ayala Ave
2026 Delivery Operations GVPTP

2026 Delivery Operations GVPTP

Concentrix • PHL Makati, 11th Floor, Ayala North Exchange Tower 2, Ayala Ave
30+ days ago
Job description

Description

The Team Leader is responsible for Managing People through the day-to-day supervision of a group of call center associates and exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies. This position requires that the Team Leader ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability through the disciplinary process.

Essential Functions/Core Responsibilities

  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
  • Communicate expectations to employees and provide timely updates
  • Provide subject matter expertise in handling escalated customer calls as needed
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
  • Stay current on internal work processes, policies and procedures. Attend required manager development training
  • Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile

  • Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
  • Strong communication skills, both written and verbal
  • Proficient in Microsoft Office
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
  • Ability to mentor, coach and provide direction to a team of employees
  • Self-starter, sense of urgency, and works well under pressure
  • Ability to foster a sense of professionalism and relationship building for self and team

#LI-DNI

Location:

PHL Makati City - Makati Rec Hub, GF-BPI Philam Life Building

Language Requirements:

Time Type:

Full time

Create a job alert for this search

2026 Delivery Operations GVPTP • PHL Makati, 11th Floor, Ayala North Exchange Tower 2, Ayala Ave

Similar jobs

Senior Principal Consultant, Workday Integrations (Global Delivery Center)

Collaborative Solutions, LLCManila, Metro Manila, PH

As a Workday Integration Senior Principal Consultant, you will work with both business and technical teams.You will provide support to Implementation projects, Continuous Value Services (CVS), and ... Show more

 • Promoted

Delivery Lead

Questronix CorporationMakati, Metro Manila, PH

Leads the overall delivery management of each project within the managed portfolio ensuring such are delivered on-time, on-budget, and on-scope.Defines and finalizes project scope, goals and delive... Show more

 • Promoted

Oracle Delivery Lead (Hybrid Work Setup - Makati) | Pure Dayshift

micro1Makati, Metro Manila, PH

Job Title: Oracle Delivery Lead (Hybrid Work Setup – Makati) | Pure Dayshift.Location: Legazpi Village, Makati City, Metro Manila, Philippines.Join our team as an Oracle Delivery Lead, where you'll... Show more

 • Promoted

Territory Delivery Lead (Broadband) - Territory 3

Globe Telecom, Inc.Manila, Metro Manila, PH

Territory Delivery Lead (Broadband) - Territory 3Applylocations: 17F The Globe Towertime type: Full timeposted on: Posted 24 Days Agojob requisition id: R0000020368At Globe, our goal is to create a... Show more

 • Promoted

2026 Delivery Operations GVPKP

ConvergysQuezon City, Metro Manila, PH

Delivery Operations GVPKP page is loaded## 2026 Delivery Operations GVPKPlocations: PHL Muntinlupa - Alabang 1: PHL Cebu City: PHL Quezon City - 28th & 29th Flrs, Giga Tower, Bridgetowne, Ugong Nor... Show more

 • Promoted

Workday Integrations Manager (Global Delivery Center)

Collaborative Solutions, LLCManila, Metro Manila, PH

Cognizant Workday Practice continues to grow its Global Delivery Center in Manila.Join our dedicated team of experienced Workday professionals and be part of our dynamic, fast‑paced, HR transformat... Show more

 • Promoted

Delivery Lead - Operations and Health Technology

Manulife FinancialMakati, Metro Manila, PH

The Technology function in Manulife Philippines is responsible for enabling business growth, operational efficiency, and customer and agent experience through reliable, secure, and scalable technol... Show more

 • Promoted

Delivery Lead Manager

Questronix CorporationMakati, Metro Manila, PH

Conducting project scope from the Client and Internal Management.Building project plans and statements of work.Tracking the project status and report to Client and Internal Management.Managing task... Show more

 • Promoted

Shared Services Delivery Head

EastWest BankMakati City, Metro Manila, Philippines
Quick Apply

Senior Assistant Vice President.In this role you will lead the end-to-end delivery of cross-functional technology solutions through a shared services model, ensuring alignment with enterprise goals... Show more

Solutions Delivery Director

Michael PageMakati, Metro Manila, PH

Join a fast-growing company and learn more about emerging technologies.Good career progression, benefits, and competitive compensation.The hiring organization is a large organization in the Technol... Show more

 • Promoted

Digital Delivery Lead (For Pooling)

Hammerjack Pty LtdPasig, Metro Manila, PH

Location: UnionBank Plaza - Ortigas, Pasig City.Employment Type: Regular/Full-time.The Digital Delivery manages the delivery of bank's digital programs and projects together with the Business Enabl... Show more

 • Promoted

PMO & Delivery Lead

HubexoMakati, Metro Manila, PH

Posted Sunday, July 12, 2026 at 11:00 PM.Hubexo provides cutting-edge data, insights, and software solutions to the global construction industry.Founded in Sweden in 1936, Hubexo specializes in pro... Show more

 • Promoted

Senior Manager, Workday Integrations (Global Delivery Center Manila)

Collaborative Solutions, LLCManila, Metro Manila, PH

The Workday Integrations, Senior Manager is a “go to” practice leader who provides expert guidance, advice, and development support to the Global Delivery Center leadership team and its subsequent ... Show more

 • Promoted

Hybrid Service Delivery Architect - Deal & Ops Optimization

SupportNinjaQuezon City, Metro Manila, PH

Work Set Up: Hybrid (either Sanctum, SM North EDSA, Quezon City or Hideout in Clark, Pampanga) 4x onsite, 1x remote.The Service Delivery Solutions Architect is responsible for the review and evalua... Show more