We are seeking an experienced VoIP & Network Technician who can handle escalations, advanced troubleshooting, and deeper network analysis in a fast-paced telecom environment. This role requires strong knowledge of SIP protocols, PBX systems, routing, switching, and network performance diagnostics.
This is NOT a desktop support or general IT helpdesk.
Not a Fit If Your Experience Is
Desktop or Microsoft support Basic IT troubleshooting
No VoIP or network diagnostic experience Only Tier 1 helpdesk with no escalation experience
Vivant is on a mission to eliminate the frustrations of internet, phone, network, and WiFi outages for SMBs by guaranteeing 100% uptime through innovative solutions and exceptional support. We totally eliminate costly outages so the businesses can focus on what truly matters, driving growth and success.
At Vivant we don’t just hire for open roles—we hire for impact. If you’re exceptional at what you do and align with our core values: Reliability, Product Knowledge, Process Knowledge and Autonomy, ----
we want to know you!
About the Role:
As a Network and VoIP Support Engineer, you are the first-line technical support for our clients. This role is responsible for proactively diagnosing and resolving common issues, and ensuring a positive customer experience through clear communication and methodical troubleshooting.
Stand out from the crowd. Hear it straight from our CEO & Founder! >>> https://youtu.be/lvLZ_RP6pdE?si=N5T7T7efpOJCXprC
What You’ll Do:
Requirements
Minimum Requirements
– SIP signaling, RTP streams, codecs
– NAT, firewall rules, port forwarding
– QoS, VLANs, tagging, routing protocols
Nice to Have
Benefits
Schedule:
Location and Work Set-up:
On-Site: Cebu IT Park, Cebu City
Compensation:
VoIP & Network Technical Support (NOT General IT Support) • Cebu City, Cebu, PH
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