Cloud Support Engineer

Job Description

This is a remote position.

SHIFT TIMES: 9 AM to 6 PM Philippine time, Monday to Friday

• With possibility of covering UK and US shift as required
  
• Public Holidays may also be on-call, as required
  

As a Cloud Support Engineer, you’ll provide hands-on technical support in a healthcare environment, working closely with experienced engineers to build skills across cloud platforms, networking, and enterprise IT support. This is a remote role with rotating shifts to support UK and Australian operations, including scheduled weekends and public holidays.

Key Responsibilities

• Provide first and second-level IT support via phone, email, and remote tools
  
• Troubleshoot and resolve technical issues, escalating complex cases when required
  
• Monitor and support cloud infrastructure, backups, and system performance
  
• Assist with basic network configurations (VPNs, VLANs, routing)
  
• Support telephony systems and IT equipment deployments
  
• Perform system updates, patching, and basic security monitoring
  
• Maintain clear documentation and contribute to process improvements
  
• Work alongside senior engineers on projects and ongoing learning initiatives
  

Requirements

• 1–3 years’ experience in an MSP or IT support environment is strictly required
  
• Relevant IT qualification or hands-on support experience
  
• Basic knowledge of networking (TCP/IP, DNS, DHCP) and Windows environments
  
• Strong communication and customer service skills
  
• Eagerness to learn, problem-solve, and work in a fast-paced environment
  
• Ability to work independently and as part of a team
  
• Flexible availability for rotating shifts, weekends, and public holidays
  

Core Skills

• First and second-level technical support experience
  
• Problem-solving and analytical thinking
  
• Time management and organisational skills
  
• Basic cloud platform exposure (monitoring, backups, infrastructure support)
  
• Familiarity with remote support tools
  
• Documentation and process-following skills
  
• Team collaboration and adaptability in a fast-paced environment
  

Nice to Have (Not Non-Negotiable)

• Knowledge of VLANs, VPNs, routing, and firewalls
  
• Experience with virtualization (VMware, Hyper-V)
  
• Exposure to Linux environments
  
• Relevant IT certifications (CompTIA, Microsoft, Cisco)
  

Work Environment & Expectations

While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.

✅ This role requires:

• Discipline and commitment to set working hours (strict shift times, not flexible)

• Use of time tracking software during work hours

• Active participation in team and client calls with your camera ON

• Consistent availability and responsiveness throughout your shift

• Treating this as a long-term, full-time job—not a side gig or freelance task

⏱ Payroll is processed bi-monthly.

We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.

Benefits

1. Monthly Salary: Php45,000

2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month

3. You will be paid extra for overtime and Philippine public holidays

4. Probation: 6 months and after Probation

• 10 days annual leave credits
  
• 5 days of sick leave
  

5. HMO offered after 6-month probation

6. Eligible for 13th Month Pay after 30 days

7. Annual Salary Review

8. Laptop provided after 30 days

9. Permanent work-from-home role. You will have to use your own internet.

10. SHIFT TIMES: 9 AM to 6 PM Philippine time, Monday to Friday

• With possibility of covering UK and US shifts as required
  
• Public Holidays may also be on-call, as required
  

Requirements
1–3 years’ experience in an MSP or IT support environment is absolutely required Relevant IT qualification or hands-on support experience (help desk, internship, etc.) Basic knowledge of networking (TCP/IP, DNS, DHCP) and Windows environments Strong communication and customer service skills Eagerness to learn, problem-solve, and work in a fast-paced environment Ability to work independently and as part of a team Flexible availability for rotating shifts, weekends, and public holidays Work Environment & Expectations While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment. ✅ This role requires: • Discipline and commitment to set working hours (strict shift times, not flexible) • Use of time tracking software during work hours • Active participation in team and client calls with your camera ON • Consistent availability and responsiveness throughout your shift • Treating this as a long-term, full-time job—not a side gig or freelance task ⏱ Payroll is processed bi-monthly. We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.