Tier 2 Customer Service Representative (Cebu On-site)
Job Description
Deliver the best customer service to our clients and partner clients globally across different support platforms.
Show empathy to frustrated clients and care passionately about the service that you as a Tier 2 Customer Service Representative are giving or assisting.
Create support experiences that exceed users' expectations
Experience:interpreting, explaining, and applying regulations, laws, or complex policies to carry out assignments; accessing data using a computerized system; independently handling complaints and upset individuals in a business setting; conducting sensitive fact-finding interviews.
Requirements
At least 2nd year college undergraduate or Associate Degree graduate
Good English communication skills
Minimum 2 years BPO experience (voice account)
Willingness to work in a team environment
Amenable to work on a night shift
Able to work on-site