Telemarketing Head

Job Description

Reporting: Division Manager

Primary Responsibilities:

Generally responsible for the determination of the demand for services offered by the company and its competitors and identify potential customers. Develop marketing strategies with the goal of expanding the company’s business or maximizing profits or share of the market while ensuring the company’s customers are satisfied. Oversee service development or monitor trends that indicate the need for new services.

§ Planning – analyze market opportunities, develop sales and marketing strategies, plan and initiatives for the actual movement of SGS services of the various business sectors to the customer. Coordinate sales distribution by establishing industry and specific client targets, territories, quotas, and goals.

§ Execution – oversee sales lead and call management, key and non-key account initiatives (visits, presentations, etc.), and special marketing and sales events; coordinates with Corporate Communication on any PR and Ad initiatives

§ Reviewing – periodically checks cost efficiency, sales lead and call effectiveness, customer satisfaction rating and overall sales performance; produces and analyzes sales statistics to determine sales potential and service delivery requirements and monitor the preferences of customers.

§ Sales Process Standardization – ensures the standardization and implementation of sales policies and processes and client engagement procedures

§ Training – ensures that Sales and Marketing Executives (SMEs) have the necessary training and competences to do their jobs.

§ Sales and Marketing Information Management – oversee the development of sales and marketing information that will help us monitor sales performance and client engagement as well as produce information and analyses that will guide decisions in expanding markets, serving the customers better, and assigning responsibilities to the SMEs.

§ Cross Selling and Service Bundling – responsible for exploring opportunities for cross-selling and service bundling whenever the opportunity arises either through the design of sales, marketing or customer program or the training and objective settings for the sales team.

§ Sales and Marketing Executives Managements – oversees the SMEs’ performance and sets their direction in close coordination with the concerned business manager in relation to the items listed above

Specific Responsibilities:

Conduct orientation sessions and arrange on-the-job training for new hires.

§ Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.

§ Develop testing and evaluation procedures.

§ Conduct or arrange for ongoing technical training and personal development classes for staff members.

§ Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.

§ Develop and organize training manuals, multimedia visual aids, and other educational materials.

§ Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.

§ Analyze training needs to develop new training programs or modify and improve existing programs.

§ Review and evaluate training and apprenticeship programs for compliance with government standards.

§ Train instructors and supervisors in techniques and skills for training and dealing with employees.

§ Coordinate established courses with technical and professional courses provided by community schools and designate training procedures.

§ Prepare training budget for department or organization.

Qualifications

Education: College graduate (any 4-year business course)

• § Experience: At least 3 years as a supervisor of sales, marketing and/or customer service preferably in the industries SGS serves.