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Marketect
Dispatcher (Amazon DSP)Marketect • Philippines
Dispatcher (Amazon DSP)

Dispatcher (Amazon DSP)

Marketect • Philippines
30+ days ago
Job description

Key Responsibilities

Live Dispatch (On-Road Support)

  • Monitor active Cycle 1 routes in real time starting at 11:00 AM
  • Support drivers with access issues, delivery problems, and route questions
  • Coordinate rescues, sweeps, and route adjustments (in the coordination room with other dispatch)
  • Track late routes and proactively mitigate delays

Driver Communication

  • Communicate clearly and professionally with drivers via calls, texts, and chat
  • Reinforce Amazon safety policies and DSP SOPs
  • De-escalate issues and maintain calm, solutions-focused communication

Metrics & Performance

  • Monitor and protect key Amazon DSP metrics, including:
  • On-Time Delivery (OTD)
  • Returns
  • DCR / DNR
  • Safety and compliance flags
  • Identify trends that may impact performance and alert leadership
  • Monitor how drivers are marking packages ( reach out to the drivers that are marking incorrectly such as household member , out of drive time )

Documentation & Reporting

  • Document driver issues, incidents, and returns accurately
  • Provide end-of-shift dispatch summaries to management


Required Qualifications:

  • Prior Amazon DSP/FEDEX/UPS or similar dispatch experience preferred
  • Comfortable working midday to evening hours
  • Strong multitasking and decision-making skills
  • Excellent written and verbal communication
  • Reliable internet and dedicated workspace

Preferred Experience:

  • Amazon Flex
  • Chime
  • Support Central
  • Rescue and sweep coordination
  • Familiarity with Cycle 1 delivery flow

TECH REQUIREMENTS:

  • Computer - at least i5 or equivalent with 8gb RAM
  • Internet Speed - At least 50 MBPS Download speed
  • Dual monitor setup is required to ensure efficiency in managing multiple applications simultaneously.

We are offering bonuses for full-time members:

  • Internet
  • Generator
  • Paid time off
  • 13th month pay
  • HMO


Schedule: Tuesday - Saturday 12PM - 8PM EST // Wednesday - Saturday 1AM - 9AM PHT

Pay: ₱50K-65K monthly; we pay 13th month

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Dispatcher (Amazon DSP) • Philippines

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