Dispatcher (Amazon DSP)

Key Responsibilities

Live Dispatch (On-Road Support)

• Monitor active Cycle 1 routes in real time starting at 11:00 AM
• Support drivers with access issues, delivery problems, and route questions
• Coordinate rescues, sweeps, and route adjustments (in the coordination room with other dispatch)
• Track late routes and proactively mitigate delays

Driver Communication

• Communicate clearly and professionally with drivers via calls, texts, and chat
• Reinforce Amazon safety policies and DSP SOPs
• De-escalate issues and maintain calm, solutions-focused communication

Metrics & Performance

• Monitor and protect key Amazon DSP metrics, including:
• On-Time Delivery (OTD)
• Returns
• DCR / DNR
• Safety and compliance flags
• Identify trends that may impact performance and alert leadership
• Monitor how drivers are marking packages ( reach out to the drivers that are marking incorrectly such as household member , out of drive time )

Documentation & Reporting

• Document driver issues, incidents, and returns accurately
• Provide end-of-shift dispatch summaries to management

Required Qualifications:

• Prior Amazon DSP/FEDEX/UPS or similar dispatch experience preferred
• Comfortable working midday to evening hours
• Strong multitasking and decision-making skills
• Excellent written and verbal communication
• Reliable internet and dedicated workspace

Preferred Experience:

• Amazon Flex
• Chime
• Support Central
• Rescue and sweep coordination
• Familiarity with Cycle 1 delivery flow

TECH REQUIREMENTS:

• Computer - at least i5 or equivalent with 8gb RAM
• Internet Speed - At least 50 MBPS Download speed
• Dual monitor setup is required to ensure efficiency in managing multiple applications simultaneously.

We are offering bonuses for full-time members:

• Internet
• Generator
• Paid time off
• 13th month pay
• HMO

Schedule: Tuesday - Saturday 12PM - 8PM EST // Wednesday - Saturday 1AM - 9AM PHT

Pay: ₱50K-65K monthly; we pay 13th month