Billing QA/QC

Key Responsibilities

• Review and validate billing transactions to ensure accuracy and compliance with client contracts and company policies.

• Perform quality checks on invoices, credit memos, and billing adjustments prior to submission.

• Identify discrepancies, root causes, and trends in billing errors; recommend corrective actions.

• Collaborate with Billing Specialists, Finance, and Operations teams to resolve inconsistencies and improve billing accuracy.

• Develop and maintain billing quality control reports and dashboards.

• Support internal and external audits by providing complete and accurate documentation.

• Monitor adherence to billing procedures, internal controls, and financial reporting standards.

• Participate in process improvement initiatives to enhance billing quality and efficiency.

• Ensure compliance with US Financial Reporting Standards (US GAAP) and internal audit requirements.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

• 3–5 years of experience in billing, quality assurance, or financial analysis, preferably in a BPO, shared services, or multinational setting.

• Strong understanding of billing processes, revenue recognition, and financial controls.

• Proficient in Microsoft Excel and familiar with ERP or billing systems (e.g., SAP, Oracle, NetSuite).

• Excellent analytical, investigative, and problem-solving skills.

• Strong attention to detail and commitment to data accuracy.

• Effective communication and collaboration skills across functions.

Preferred Skills

• Experience working with US clients or exposure to global billing standards.

• Familiarity with automation tools, data analytics, or quality audit frameworks.

• Background in financial reporting or process improvement projects.