General Duties Download Bank Statements and ensure to send it to the branches daily Ensure that receipts, cheques, EFT remittances and Branch Banking are processed daily in a timely and efficient manner against individual customer accounts Download and process BPAY, Paybyphone and Credit Cards, Web payments and reconciliations Process Journals such as Refunds, Rebates, Debt Collection Expenses, Bad Debt Recovered, Legal Costs, transfers and workers compensation Investigate queries as they arise and liaise with the relevant internal or external customers to obtain the relevant information to clear the matter Assist the team with other duties when needed: sort and open mails, allocation of cheques, allocation of EFT’s Send Direct Debit Reports quarterly and process rejections Clean All Bank Statements Monthly and allocate them in their respective General Ledger Update invoices and credit notes To comply with the Group credit policy to streamline and maintain consistent business processes throughout all departments Maintenance of process mapping of day to day activities including updated work instructions on all major procedures pertaining to your role Deliver improved customer service and add value in the Shared Services Team – provide recommendations to the Supervisor and/or Financial Controller on any areas that enable more efficient / improved timely processes Delivery of other Ad-hoc duties as required by Business from time to time
Banking & Allocations Officer - AU • Philippines
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