Sr. Specialist, Renewals (Retention/Renewals) | ANE, Makati | Onsite | Night shift | ASAP
Sr. Specialist, Renewals (Retention/Renewals)
Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.
We are looking for a Sr. Specialist, Renewals to join our team. Today.
We are Concentrix (formerly ServiceSource International PH). We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.
The future team member is responsible for demonstrating the value and benefits of our moderately complex client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. Depending on client engagement, could include lead qualification, lead conversion, health checks, voice of the customer, and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). At Concentrix, you can truly Own Your Future!
JOB REQUIREMENT:
- At least 2+ years of experience in a metrics-driven sales or customer-facing role
- Experience with SaaS opportunities
- Experience in prospecting, outreach, lead qualification and lead generation
- Experience selling IT or recruiting solutions
- For the Philippines market, fluency in Tagalog and English to service customers
- Excellent communication, interpersonal, organizational and telephone skills
- Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
- Ability to analyze business opportunities and read situations well
- Ability to gather and use data to inform decision making and persuade others
- Ability to develop compelling strategies that deliver results with strong attention to detail
JOB DESCRIPTION:
- Follow outbound contact schedule to reach targeted potential customers identified through prospecting
- Assess and prioritize leads from sales, trials, partners and other sources
- Qualify the BANT (budget, authority, need and timeline) of leads
- Help Sales and Marketing reach Market Development related goals
- Help identify the best solutions for customers and how to implement those solutions
- Foster trust between customers and clients
- Reach mastery of product knowledge and technical understanding of services to assess client requirements
- Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
- Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
- Work with your team and management to provide a professional experience during all interactions with customers and prospects
- Maintain the customer management system (CRM) to ensure all relevant data is captured
OUR BENEFITS AND PERKS
- Health Insurance with Dental Coverage for Employees – extended to two (2 dependents)
- Paid Time off
- Birthday Time Off
- Bereavement Leave
- Life Insurance
- Group Personal Accident Program
- Employee Assistance Program
- Volunteer Time Off, paid time yearly to volunteer with an organization of your choice
- Rewards and Recognition programs
- Wellness Incentive Program
- Learning and Development Programs
ACCOMMODATION AND DIVERSITY
We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. You will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic