Business Analyst

Business Analyst Job Responsibilities Business Analysis Gather, analyze, and document business requirements, user stories, and acceptance criteria. Collaborate with business users to understand business objectives, product requirements, and system limitations. Perform gap analysis and recommend business process and system improvements. Evaluate business requirements and propose effective technology solutions. System Implementation Support implementation and configuration of insurance products within the core insurance system. Coordinate with developers, QA teams, and business users to ensure solutions meet business requirements. Participate in system integration, product setup, data migration, validation, and deployment activities. Ensure new system enhancements are properly tested before production release. Testing & User Acceptance Testing (UAT) Prepare and support User Acceptance Testing (UAT). Coordinate testing activities, validate business requirements, and manage issue resolution. Work closely with QA teams to ensure successful delivery of system enhancements. Stakeholder & Project Support Serve as the liaison between business users, IT teams, and external vendors. Facilitate requirement gathering sessions, walkthroughs, user training, and knowledge transfer. Support project planning, implementation timelines, and post-production activities. Monitor production issues and recommend continuous improvements. Documentation & Reporting Prepare and maintain Business Requirement Documents (BRDs), functional documentation, workflows, and system documentation. Produce project status reports and maintain version-controlled documentation. Ensure compliance with internal governance, regulatory, and audit requirements. Qualifications Required Bachelor's degree in Information Technology, Computer Science, or a related field. 3–5 years of Business Analyst experience , preferably within insurance or financial services. Strong experience in: Requirements elicitation and analysis Business process analysis Stakeholder management Business documentation (BRDs, user stories, acceptance criteria) System implementation and enhancement projects User Acceptance Testing (UAT) SDLC and Agile methodologies Experience collaborating with business users, developers, QA teams, and vendors. Strong analytical, documentation, communication, and problem-solving skills. Experience using: Jira Confluence Microsoft Visio Power BI (or similar reporting tools) Preferred Experience implementing or supporting enterprise/core insurance systems (e.g., Guidewire, LifeAsia, TCS BaNCS, Oracle Insurance, or similar). Knowledge of insurance processes such as policy administration, underwriting, claims, and billing. Experience with API integrations, SQL, data analysis, testing coordination, or system migration. Professional certifications such as CBAP, CCBA, PMI-PBA, Scrum Master, Product Owner, or Lean Six Sigma are advantageous.