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Tasq Staffing Solutions, Inc.
QA Team Lead (MOA) | OnsiteTasq Staffing Solutions, Inc. • Pasay City, Metro Manila, PH
QA Team Lead (MOA) | Onsite

QA Team Lead (MOA) | Onsite

Tasq Staffing Solutions, Inc. • Pasay City, Metro Manila, PH
30+ days ago
Job type
  • Quick Apply
Job description

Work Setup: Onsite (MOA, Pasay)

Urgency: Urgent

Status: Active

Account/Category/Campaign: Quality Assurance

We're looking for an experienced QA Team Lead who can strengthen quality standards and drive continuous improvement.

Non-Negotiable Requirements:

  • Experience supporting international travel accounts
  • At least 2 years of QA Team Lead experience

Key Responsibilities:

  • Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
  • Documents on quality issues and performance measures for management review.
  • Provides information to assist in the feedback and formal education process of individuals on the phone.
  • Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates.
  • Executes specialized projects and activities and typically works according to set principles.
  • Usually generates and initiates own workload and doesn't need instructions or guidelines.
  • Might also supervise work of less experienced professionals, provide professional expertise and take responsibility for the end product.
  • Positions at this level are expected to significantly improve the day-to-day activities/processes.
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QA Team Lead (MOA) | Onsite • Pasay City, Metro Manila, PH

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