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Sales Trainer - Spark Place Cubao (Active Pooling)Concentrix • Quezon City, National Capital Region, Philippines
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Sales Trainer - Spark Place Cubao (Active Pooling)

Sales Trainer - Spark Place Cubao (Active Pooling)

Concentrix • Quezon City, National Capital Region, Philippines
30+ days ago
Job description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and meet customer expectations.


Account: Sales Account

Availability: ASAP

Skills Required:

Knowledgeable in TNA (Training Needs Analysis) focuses on identifying gaps that directly impact sales performance and revenue.


Role And Key Responsibilities

  • Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
  • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
  • Prepare and present training materials through classroom learning, hands-on demonstrations, and supporting activities
  • Accountable for achieving individual training performance metrics
  • Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards
  • Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
  • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
  • May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training, interactive classroom training and written job aids
  • Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
  • Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
  • Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures
  • Responsible for trainee’s performance during the nesting period
  • Monitor Calls/Emails and transactions as per the defined target
  • Achieve the training KPIs such as throughput targets/ Attrition, Nesting Targets, team meeting o to 30 days performance, MSV, etc.
  • Conduct team huddles and provide updates
  • Monitor team performance and provide trend analysis on problem areas
  • Take on additional responsibilities and projects for process improvement.
  • Perform Root Cause Analysis on identified defects


Key Skills And Knowledge

  • Good communication and Analytical skills
  • Good interpersonal skills
  • Good Knowledge of basic company policies
  • Ability to demonstrate customer service skills
  • Skill to provide effective coaching & Feedback.
  • Ability to work in flexible shifts
  • Skill to conduct classroom and practical training
  • Skill to provide effective coaching & Feedback
  • Skilled to manage Virtual training / Classroom / Combined
  • Team Management Skills
  • Good analytical skills
  • Good Presentation and content delivery skills
  • Good interpersonal skills
  • Strong documentation and email etiquette
  • Working knowledge of MS office applications like Excel and Power point

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Sales Trainer - Spark Place Cubao (Active Pooling) • Quezon City, National Capital Region, Philippines

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