Overview
The Service Quality Team creates strategies that are consistent and efficient as client expands globally. Our mission is to build trust and elevate every customer experience by turning quality insights into meaningful change—across people, products, and technology. If you’re currently looking for an exciting and impactful opportunity, then this is for you! We’re looking for people with a passion to solve problems and a zest to empower people to do the best work of their lives. You need excellent attention to detail, and an ability to put yourself in our users’ shoes. We need someone who loves challenges and is adaptable to change.
Responsibilities
Qualifications
What we're looking for:
Quality Evaluation Fundamentals
Conduct consistent, high-quality manual QA evaluations using defined rubrics
Apply sound judgment and attention to detail when scoring interactions
Customer Experience & Service Acumen
Understand core customer experience and service quality principles
Identify behaviors that positively or negatively impact customer outcomes
Analytical Thinking (Foundational)
Spot recurring issues and basic trends from QA reviews
Interpret QA scores and results to support insight sharing
AI & Tool Readiness
Basic understanding of AI-assisted support tools and workflows
Willingness to learn how AI outputs are evaluated for quality and accuracy
Communication & Collaboration
Clearly document findings and communicate QA results constructively
Participate actively in calibrations and team discussions
Growth Mindset & Adaptability
Open to learning new tools, frameworks, and quality approaches
Adaptable to evolving processes and quality standard
Quality Analyst • Tagbilaran, Bohol, PH
Central Compliance team at MBPS.In this role, you are responsible for leading and actively supporting compliance testing, monitoring, and quality assurance activities.The role involves overseeing t... Show more
Remote | Full-Time | Long-Term Role.In Financial Services operates a highly structured, system-led mortgage brokerage built around.Senior Credit Analyst with proven Australian brokerage experience.... Show more
IT - SAP Functional Analyst (Production Planning).FLB Corporate Center - Archbishop Reyes Ave, Cebu Business Park, Cebu City, Cebu 6000.Monday to Friday, 10:00pm to 7:00am (Philippine Time).Woodgra... Show more
As a Junior Business Analyst, you will support the operations and client success teams by analyzing data, documenting processes, and assisting in the delivery of insights that improve customer expe... Show more
Essential Functions/Core Responsibilities.Use problem solving skills, in conjunction with tools and resources, to resolve non-standard and/or escalated issues.Answer questions independent of decisi... Show more
IT - Business Intelligence Developer.FLB Corporate Center - Archbishop Reyes Ave, Cebu Business Park, Cebu City, Cebu 6000.Monday to Friday, 10:00pm to 7:00am (Philippine Time).Woodgrain is one of ... Show more
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products.The analyst manages the performance of the call ... Show more
ISO Compliance & Quality Systems Manager.MAKS | Dumaguete, Philippines | On-site | Full-time Contract.Are you ready to build the quality infrastructure that carries a growing company into its next ... Show more
IT - SAP Functional Analyst (Customer Experience).FLB Corporate Center - Archbishop Reyes Ave, Cebu Business Park, Cebu City, Cebu 6000.Monday to Friday, 10:00pm to 7:00am (Philippine Time).Woodgra... Show more
We are seeking a proactive and detail-oriented.This role is ideal for individuals have experience in.Manage the end-to-end lifecycle of AI-related Demands and Incidents pipeline in ServiceNow.Analy... Show more
Talent Acquisition Data and Reporting Analyst (Project-Based | Onsite).Looking to grow your career in Talent Acquisition? We’re hiring a detail-oriented professional to support our recruitment team... Show more
The Real Time Management Specialist monitors live operations, makes immediate staffing adjustments, and ensures service level targets are met throughout the day.This role requires quick decision-ma... Show more
Central Compliance team at MBPS.In this role, you will directly report to the Team Lead/Assistant Manager of Testing.The Testing Analyst will support testing, monitoring, and quality assurance task... Show more
Vive Health is a growing company specializing in providing high-quality and affordable medical equipment.We strive to separate from the pack and become your trustworthy and affordable online medica... Show more
Implement Transaction monitoring process as per client requirements and COPC Standard.Implement task monitoring as per the in-house process.Determine the frequency of monitoring and the sample size... Show more
Designation: Quality Assurance Manager.Eligibility Criteria: Any Graduate/Postgraduate.Monitor agents for compliance with established processes, policies and guidelines.Work with the supervisor and... Show more
The Quality Analyst works with minimal supervision and is frequently required to use professional skills, discretion and sensitivity while addressing various quality and training issues.Will work a... Show more
Role: Process Excellence Manager.Audit the number of cases / calls as mandated by the client and track performance.Review calls/completed cases for adherence to internal/regulatory guidelines.Recor... Show more
The IT Security Analyst II is responsible for advanced monitoring, analysis, and response to security events across the iQor enterprise.This role supports the identification, containment, and mitig... Show more
Design, develop, and implement comprehensive end-to-end integration solutions using SAP Cloud Platform Integration (CPI) for both cloud-based and on-premise applications.Create and maintain intrica... Show more
