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Senior Executive - MIS (Hybrid) | MOA PasayTASQ Staffing Solutions • Pasay City, Metro Manila, Philippines
Senior Executive - MIS (Hybrid) | MOA Pasay

Senior Executive - MIS (Hybrid) | MOA Pasay

TASQ Staffing Solutions • Pasay City, Metro Manila, Philippines
12 days ago
Job type
  • Quick Apply
Job description

Work Setup: Hybrid

Work Location: MOA, Pasay

Function: MIS

Required Educational Attainment:

  • With minimum of 2 years of College Education (no back subjects)

Required Experience:

  • Atleast 1 year of experience doing payroll in BPO preferably (Under by operations)

Responsibilities:

  • Regularly track vital performance indicators (KPIs) within the Management Information System (MIS), such as call and chat volumes, agent availability, and adherence to service levels.
  • Establish and oversee real-time alerts for any variations from set performance benchmarks, responding swiftly to address potential concerns.
  • Efficiently allocate resources, including agents and queues, to guarantee optimal coverage during both peak and off-peak periods.
  • Examine both real-time and historical data to uncover trends, anomalies, and areas ripe for improvement, offering strategic recommendations for enhancements.
  • Create and circulate real-time reports to stakeholders, delivering valuable insights into current performance and possible challenges.
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Senior Executive - MIS (Hybrid) | MOA Pasay • Pasay City, Metro Manila, Philippines

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Senior Executive - MIS (Hybrid) | MOA Pasay

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Required Educational Attainment:.With minimum of 2 years of College Education (No back subjects).Atleast 1 year of experience doing payroll in BPO preferably (Under by operations).Minimum 1 year Po... Show more