Service Delivery Manager

WE'RE HIRING A SERVICE DELIVERY MANAGER (NAM & LATAM Region)

Excis is a global IT support leader, driven by innovation and collaboration. We are looking for a highly organized and relationship-focused Service Delivery Manager to lead and manage end-to-end projects—from conception to deployment—ensuring successful delivery, customer satisfaction, and alignment with business goals.

• Client Presence: 190+ countries
  
• Team: 6,000+ Engineers
  
• Clients: 200+ Enterprise Clients
  

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex Partner Management challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
Key Responsibilities:

• Service & Project Governance: Define and enforce service delivery standards. Supervise the end-to-end lifecycle of IT projects—from scoping and resource allocation to execution and closure.
  
• Stakeholder & Vendor Management: Act as the primary point of contact for clients and executives. Manage third-party vendors to ensure contract compliance and service quality.
  
• Operational Excellence: Oversee incident, change, and problem management processes, often within the ITIL framework.
  
• Financial Oversight: Manage operational and CAPEX budgets, monitoring expenditure and ensuring the profitability of services.
  
• Continuous Improvement: Identify bottlenecks in IT processes and implement innovative solutions or automation to enhance productivity.
  
• Willing to work onsite once the office in Quezon City, Philippines, begins operations.