Role Overview
The Head of HR Operations leads the delivery of core HR services across the organization, ensuring efficient, accurate, and employee-focused operational support. This role oversees the HR Contact Center, Payroll & Benefits Administration, and HR Knowledge Management — with full accountability for service reliability, payroll integrity, and the effective management of HR information and documentation.
Key Responsibilities
• Lead and manage the HR Contact Center, ensuring timely and accurate resolution of all employee queries and cases in alignment with defined SLAs and service quality standards.
• Oversee accurate and compliant payroll processing in accordance with Philippine statutory requirements, including administration of government-mandated and company-provided benefits.
• Maintain payroll accuracy, reconciliation processes, and coordination with Finance; ensure benefits administration aligns with regulatory requirements and internal controls.
• Own and maintain HR knowledge repositories (HR portal, FAQs, intranet), ensuring policies and procedures are accessible, version-controlled, and regularly updated.
• Ensure strong operational controls within payroll and HR transactions; maintain employee master data accuracy and safeguard confidentiality of employee information.
• Lead and develop the HR Operations team, fostering a service-oriented and accountable culture through coaching, succession planning, and performance management.
Qualifications
• Minimum 10–15 years of experience in HR Operations, including payroll and benefits administration.
• At least 10 years in a leadership role managing HR operations or shared services teams.
• Strong background in payroll processing, reconciliation, and benefits administration; experience in high-volume, structured environments preferred.
• Payroll systems and HRIS expertise; strong understanding of Philippine payroll and benefits regulations (SSS, PhilHealth, Pag-IBIG, BIR).
• Solid knowledge of internal controls, documentation management, service management, and SLA governance.
• Bachelor's degree in HR or equivalent courses.
Human Resource Head (BPO/Shared Services/Banking/IT) • Taguig, Philippines
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