Talent.com
Senior Support Specialist (Mandarin speaking)
Senior Support Specialist (Mandarin speaking)Bird • cebu city, central visayas, ph
No longer accepting applications
Senior Support Specialist (Mandarin speaking)

Senior Support Specialist (Mandarin speaking)

Bird • cebu city, central visayas, ph
30+ days ago
Job description

Bird is looking for a Mandarin-speaking Operations Specialist to serve as the go-to expert for our global customers — with a strong focus on APAC markets. This role sits at the intersection of customer success, technical operations, and carrier management, reporting directly to the Head of Strategic Accounts.


What You'll Do

  • Serve as the trusted A2P messaging expert for Bird's global customer base, with deep focus on APAC markets
  • Troubleshoot SMS/MMS delivery issues and drive fast, effective resolutions
  • Manage carrier escalations across global and APAC-region networks
  • Communicate directly with Mandarin-speaking customers, carrier representatives, and partners
  • Ensure world-class messaging performance and seamless service delivery worldwide
  • Collaborate cross-functionally with Bird's Connectivity, Routing, Compliance, and Engineering teams


What You Bring

  • 5+ years of hands-on experience in customer success, technical operations, or carrier management
  • Fluent in Mandarin (spoken and written) — essential for this role
  • Deep expertise in A2P messaging, particularly across APAC markets
  • Strong understanding of global carrier ecosystems and messaging delivery operations
  • Experience in customer success, technical operations, or carrier management
  • A global mindset — you're comfortable navigating complexity across multiple markets and time zones

Create a job alert for this search

Senior Support Specialist (Mandarin speaking) • cebu city, central visayas, ph

Similar jobs

Task Manager (Administrative Support) - AU Client

SYSGEN RPOcebu city, central visayas, ph

Monday to Friday, 5 hours per day (1:00 PM – 6:00 PM AEDT).We are looking for a reliable and detail-oriented Part-Time Task Manager to provide administrative support across daily operations.This ro...Show more

 • Promoted

Technical Support Specialist

Momentive Softwarecebu, central visayas, Philippines

Tech Support ) provides basic user support to improve the experience of customers and/or end-users of their assigned product.Here’s how you will make a significant impact:.Build and maintain respec...Show more

 • Promoted

Software Support Specialist

dataPARCcebu city, central visayas, ph

We are looking for a Software Support Specialist based in the Philippines.Full training on dataPARC software will be provided, and the selected candidate will be expected to develop deep expertise ...Show more

 • Promoted

Remote Senior Customer Ops Manager: Scale AI-Driven Support

Pearlcebu city, central visayas, Philippines

A prominent customer service company is seeking a Senior Customer Service Operations Manager to lead and enhance customer support operations.The ideal candidate will have a strong background in e-c...Show more

 • Promoted

Sr. Sales Support | AU Client | WFH

Staff Domain Inc.Cebu, 00, ph
Quick Apply

AM – 4:30 PM ACST | 6:30 AM – 3:00 PM PHT.Ready to do work that actually excites you?.We are looking for a Sales Support Specialist to provide operational and administrative support that enables th...Show more

Broker Support

Knightcorp Insurance Brokerscebu city, central visayas, ph

Are you looking for a 100% remote role where you can work from home full-time?.Knightcorp has an exciting opportunity for an.In this role, you’ll support a highly motivated team of brokers, working...Show more

 • Promoted

NDIS Admin & Compliance Support Specialist

Tallant Asia - BPO, HR outsourcingcebu city, central visayas, ph

We are seeking a reliable and detail-oriented Admin & Compliance Support Specialist to assist an Australia-based NDIS provider.This role combines administrative support, compliance coordination,.Pr...Show more

 • Promoted

German Bilingual Customer Support (Cebu)

OfficePartners360 (OP360)cebu city, cebu, Philippines

We are looking for a German bilingual Customer Support Representative to join our retail/e-commerce account team.The ideal candidate will provide exceptional service to our German-speaking clients ...Show more

 • Promoted

Technical Support Specialist — Client Success

Wiprocebu city, central visayas, Philippines

A global technology services company in Cebu City is seeking a client-focused individual to provide technical support and address customer queries effectively.Responsibilities include managing help...Show more

 • Promoted

Technical Support Specialist

Red Oak Technologiescebu city, central visayas, ph

Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and ...Show more

 • Promoted

Accounting Support Specialist (ERP Implementation Support)

Zero Day Groupcebu city, central visayas, ph

Accounting Support Specialist (ERP Implementation Support).Senior Clerical / Accounting Operations).Temporary / Contract (through February–March 2027).Additional headcount to support General Accoun...Show more

 • Promoted

Support Services Technician I

PEAKE Technology Partners, An Omega Systems Companycebu city, central visayas, ph

PEAKE Technology Partners is seeking a motivated and service-driven Support Services Technician I to serve as the first point of contact for our clients, primarily healthcare organizations across t...Show more

 • Promoted

Accounting and Administrative Support Specialist

Revayacebu city, central visayas, ph

Accounting & Administrative Support Specialist.Monday to Friday, 7:00 AM to 3:30 PM Central Time, with a 30-minute break.We are seeking a detail-oriented and highly resourceful.Accounting & Adminis...Show more

 • Promoted

L1 Technical Support

Gabtech Global, LLCcebu city, central visayas, ph

PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***.TBD (usually US hrs | Night shift).Provide end user technical support as needed from tickets received by.Escalate tickets to tier 2 and tier...Show more

 • Promoted

Senior Subject Matter Expert — Customer Support & Training

Talent Outsourcing Channel Solutionscebu city, central visayas, Philippines

Talent Outsourcing Channel Solutions is looking for experienced Subject Matter Experts (SME) in Cebu City.As an SME, you will provide expert-level support, training to junior representatives, and c...Show more

 • Promoted

Technical Support Representatives - with or without Experience

Trinity Workforcecebu city, cebu, Philippines

College Undergrad (No back subjects)= No experience needed .HS/SHS Graduates with 6 months BPO experience .Average communications skills .Amendable to any given schedule .Main contact of customers ...Show more

 • Promoted

ISP Technical Support Specialist

Williams Corporationcebu, central visayas, Philippines

ISP Technical Support Specialist.Independent Contractor (Full time), Onsite.Applicants must be based in Cebu City and able to commute to Cebu Business Park.This is a full-time, onsite role.Remote o...Show more

 • Promoted

Technical Support Specialist

NCR Voyixcebu, central visayas, Philippines

Title: Technical support representative.Join NCR Voyix’s Technical Assistance Center (TAC) and be the first line of support for our customers.You’ll troubleshoot technical issues, provide exception...Show more