ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Operations Manager to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
The Operations Manager will be responsible for overseeing the smooth operation of call center activities for multiple accounts, ensuring high-quality service delivery, and driving performance improvements.
Roles and responsibilities:
Operational Management:
Performance Monitoring:
Client Management:
Team Leadership
Quality Assurance:
Strategic Planning:
Reporting and Analysis:
Problem Resolution:
Process Improvement:
Requirements
Benefits
What can we offer you?
Our commitment to you
Operations Manager • Makati, Metro Manila, PH
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