E-Commerce Customer Service Executive

Description

• Respond to E-commerce Customer Service chats
• Provide real-time response to customer’s inquiries and concerns and ensure the brand provides the highest level of customer service, propose additional products to customers as deemed appropriate.
• Assist in addressing customer’s order concerns and liaise with respective teams until concern is closed
• Report customer concerns to the marketplaces as needed
• Remain up to date with brand campaigns, product catalogue, promo offers, and category trends.
• Aid the Ecommerce Operations team in arranging special deliveries, filing claims, tracking returns, among others

Requirements

• Strong communication and writing skills.
• Good coordination and project management, and problem solving skills
• Process attention to detail, beauty product knowledge
• Quick learner with the ability to absorb extensive information on brand’s products and product offerings
• Ability to multi-task, prioritize and manage time effectively