Job Description:
Your Next Big Career Move Starts at DXC Technology
We’reHiring: Client Delivery Manager
Location:Hybrid- DXCManila IPC McKinley Hill, Taguig City
Employment Type:Full Time
At DXC, we build strong connections, embrace innovation, and empower our people to grow.We’relooking for a Client Delivery Manager who is motivated, skilled, and eager to contribute to meaningful projects.
Key Responsibilities
•Establishbroad relationships within the client up to C-Level
• Attend the client site regularly and contribute to customer's IT strategy as appropriate
• Attend and contribute to regular service review meetings, CAB/Releasemeetingsand planning sessions
• Provide regular reporting and client liaison
• Ensure (and report) customer satisfaction
• Manage the delivery of contracted services and ad-hoc consulting services
• Ensure that delivery exceeds client expectations in terms of timeliness, coverage, and quality
• Ensure DXC Oracle’s revenue and margin targets are achieved •Be responsible forthe Quality Assurance of all delivered services
• Continually improve and align services to ensure they add genuine value
• Work closely with allfacetsof the business including delivery, project management,supportand sales to constantly strive for superior outcomes for our customer
Education and Experience Required:
•Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 7-10 years of relevant work experience in industry in IT Service Delivery Management, Customer Relationship and Account Management
• A continuous learner that stays abreast with industry knowledge and technology
• Extensive experience in service delivery or account management within enterprise accounts
• Strong commercial acumen and negotiation experience
• Strong understanding and execution of the ITIL concepts and foundations
• Familiarity with technology, including databases or ERP applications, is an advantage
• Proven experience in business relationship management and delivery management
• Excellent verbal and written communications skills
• Strong networking abilities and relationship management up to C-Level
•Demonstratedability to managedifficult situations,staffand clients
• Ability to work within a team environment, providing leadership and guidance • Ability to act as the escalation point for the client and the team
• Attention to detail and a constant quality focus
• Self-motivated, with the ability to prioritize and multi-task
Qualifications
• ITIL V4 Foundation and Advanced
• PRINCE2 Foundation and Practitioner
• Agile/Scrum-master qualifications
• Industry aligned degree
What We Offer
Competitive compensation and benefits
Professional growth opportunities
A collaborative and inclusive workplace
If this sounds like you, apply and take the next step in your DXC journey.
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About DXC:
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deepexpertisein Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, andoperatessome of the world’s most complex technology estates. Learn more on .
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Client Delivery Manager • TAGUIG CITY,PHL
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