SAP C4C Consultant

Job Description:

DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.

Accelerate your career and reimagine the possibilities with DXC!

We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.

The Techno-functional Consultant facilitates the implementation and support of the SAP Cloud solution to enhance the clients business functionality and overall performance, while maintaining a high degree of customer satisfaction.

• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements.
• Facilitate workshops to collect business requirements.
• Map client business requirements, processes and objectives; develops necessary product modifications to satisfy client's needs.
• Design, development, customize, configure and testing of C4C.
• Identify gaps, issues and work around solutions.
• Act as liaison with client for troubleshooting: investigate, analyze, and fix problems.
• Handle changes or emergency transports as needed for high priority issues.
• Document functional designs, test cases and results.
• Develop comprehensive documentation, including technical specifications, user guides, and training materials
• Proactively identify and propose business process and/or system enhancements.
• Provide consulting services on both new implementations and existing support projects.
• Collaborate with cross-functional teams, including developers, designers, and project managers, to deliver integrated solutions that meet client requirements
• Provide ad-hoc training and user support as required.
• Work self-directed and independently; may act as subject matter mentor to more junior members.

Mandatory Skills Description:

• In-depth experience in SAP Sales Cloud, SAP Service Cloud
• Experience in Customization, Scoping, Adaptation, Page Layout
• Experience in Mashup, Workflows, Data Workbench
• Awareness of C4C quarterly upgrades released by SAP
• Experience in Transport Management
• Experience in Reports
• Experience in creating/replicating Master Data in/to C4C.
• Experience in creating Communication Arrangements, Communication System, Web Service Monitoring, OData Monitoring
• Experience in integrating C4C APIs with SAP On-Premises Systems, other Cloud Systems and 3rd Party Systems
• Support business data migration & cleansing tasks.
• Perform C4C Administrator tasks.
• Enhancements of C4C solution
• Java/J2EE Programming
• Ability to multitask and manage multiple deliverables and projects at the same time.
• Ability to understand business processes from a customer perspective.
• Must be results-oriented, and demonstrate a can-do attitude - adaptability, flexibility and resourcefulness.
• Problem-solving skills along with an ability to collaborate.

What awaits you in DXC:

• Health Insurance (HMO) for you and dependents upon hiring
• Life Insurance coverage from day 1 of employment
• 15 - 20 Days’ Vacation and 15 Days Sick Leave
• Expanded maternity leave up to 120 days and Maternity Benefits
• Expanded paternity leave up to 30 days
• Non-Taxable Allowance (De-minimis)
• Company-sponsored trainings upskilling, and certification
• SMART First Working Arrangements
• Healthy and Encouraging Work Environment
• Recognition and Pay for Performance Culture
• Supplemental Pay (Standby/Shift)
• Retirement Program
• Employee Assistance Program

If you are motivated to deliver excellent results, want to grow your career and make a difference, come join us.

We are DXC.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.