Job Opportunity: Supply Chain Analyst
Location: Pasig, National Capital Region, Philippines
Employment Type: Full-Time Contract
Company Overview:
AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.
Position Overview:
The role is responsible for the order management processes to ensure on-time order fulfilment in business-to-business support at the country or regional level, including managing domestic, export, and consignment orders. The role is also responsible for customer complaint coordination via notification process, operational problem solving, timely follow-up of order fulfilment with cross-functional collaboration and, as well as supporting the implementation of work process enhancement when/where needed.
Position Responsibilities and Functions
- Manage customer orders including domestic, export and consignment orders based on SOX compliance policy; order entry, order confirmation, invoice issuance and order follow-up till good delivery to customer inclusive documentation and problem-solving if any
- Ensure timely and accurate LOR entry for orders delayed for any reason
- Coordinate customer complaints and escalations with relevant internal stakeholders by ensuring timely communication and appropriate actions are implemented.
- Respond to customer’ s inquiry in a timely and accurate manner
- Build a strong partnership with internal team including cross-functional teams
- Ensure smooth logistics processes including daily delivery operations / follow-up with 4PL and 3PL forwarders
- Support implementation of work processes, techniques and systems; share knowledge (best practice) and contribute to continuous improvement in order management processes
- Managing disputes (credit / debit / returns) and follow-up approval process and maintaining them into the system (PR1)
- Ensure full compliance of each and every process in customer service to cover all internal / external audit requirements i.e. FSSC 22000, SOX, government audits
Candidate Required Minimum Qualifications and Skills
- Bachelor’ s degree (no specific major fields required) – Foreign Trade / Business is preferred
- 2-3 years experience in Customer Service or Supply Chain
- Knowledge in domestic and international trade
- SAP and MS Office skills
- Excellent communication and follow-up skills (internal/external customers)
- Fluent business English communication skills
- Cross cultural awareness.
How to Apply:
Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to rohit.dhiman@avasotech.com
AVASO Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement
AVASO Technology Solutions (referred as “AVASO”) do not discriminate against any employee or applicant for employment based on race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavours. All employment decisions are based on qualifications, merit, and business need.