US Registered Nurse Trainer

The USRN Senior Operational Trainer drives learning outcomes for healthcare operations by delivering robust clinical and operational training programs aligned to client protocols, regulatory standards, and performance metrics. This role blends clinical expertise with instructional design, facilitation, and coaching, ensuring frontline staff are confident in medication education, drug interactions, call handling, compliance, and documentation. You’ll partner with Operations, Quality, and Client teams to launch new programs, train novice staff, upskill tenured staff, and improve member experience.

Key Responsibilities

Training Delivery & Facilitation

• Lead new hire and upskill training clinical programs
• Facilitate onsite instructor-led classroom training with possibility going of hybrid/virtual set up
• Maintain high engagement using interactive techniques, role plays, case-based learning, and simulations
• Coach trainees on call probing, medication health teaching, drug interaction awareness, call flow, documentation standards, and empathetic communication techniques.

Content & Curriculum Development

• Design and update training materials, microlearnings, job aids, SOP-aligned workflows using PowerPoint and Canva; Articulate 360 (Rise/Storyline) experience is a plus.
• Partner with Subject Matter Experts MEs (SME) and Quality Auditors A (QA) to convert error trends and Voice of the customer (VOC) VOC insights into targeted learning interventions.

Operational Readiness & Performance Impact

• Conduct training needs analyses and learning diagnostics; propose curriculum improvements and remediation plans.
• Establish training success metrics; track and report certification rates, nesting performanceon the job training performance, speed-to-proficiency, Quatlity Quality Audit A clinical accuracy, and rework reduction.
• Support process changes, and cross-skilling initiatives; ensure readiness through checklists, train-the-trainer (TTT), and huddles.

Coaching, On the Job TrainingNesting & Transition to Production and Steady State

• Run post-training nesting with calibrated side-by-sides, live call monitoring, and targeted coaching plans.
• Collaborate with Operations and Quality to align on performance goals, call behaviors, and clinical decision standards.
• Provide floor support during peak or stabilization periods; create reinforcement plans and refreshers.

Compliance, Quality & Documentation

• Ensure adherence to Health Insurance Portability and Accountability Act (HIPAA), client policies, and company learning standards.
• Maintain accurate training records, attendance, assessments, evaluation reports, and version control for all materials.
• Participate in calibration sessions with QAQA/Clinical SMEs to ensure consistency of coaching guidance.

Minimum Qualifications (Must-Haves)

• Active US Registered Nurse (USRN) license.
• ≥ 2 years of clinical experience (e.g., hospital, ambulatory, case management)
• Strong knowledge of medication health teaching and drug interactions; able to explain risks, contraindications, side effects, and adherence strategies in layman’s terms.
• ≥ 1 year clinical operational trainer experience
• Excellent English communication (verbal & written): clear, concise, and professional.
• Proven ability to build rapport over the phone with members, providers, and care team stakeholders.
• Tech-savvy with MS Office/365 (PowerPoint, Word, Excel), MS Teams, and LMS familiarity.
• Virtual facilitation experience; able to engage learners in online environments.
• Good typing skills and accurate documentation habits (70+ WPM preferred or program-standard).
• Experience creating training collateral materials using PowerPoint and Canva.

What We Offer

• Market Competitive Pay Levels
• Retirement Plan
• Medical Plan (HMO) from Day 1 of employment
• Dental, Medical, and Optical Reimbursements
• Life and Disability Insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Tuition Fee Reimbursement
• Employee Assistance Program (EAP)
• Annual Performance Based Merit Increases
• Employee Recognition
• Training and Staff Development
• Employee Referral Program
• Employee Volunteerism Opportunity
• All Mandatory Statutory Benefits

Who we are:

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together