Customer Care Associate

JOB DESCRIPTION

We are currently seeking a Customer Care Associate to join our team in Metro Manila, Quezon (PH-QUE), Philippines (PH).

Position Overview:

As a Customer Care Associate, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Position: Digital Customer Service Representative

Position Status: Full Time

Hours of Work: Monday-Sunday 8:00am-12:00am EST

Responsibilities:

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.

• To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.

• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.

• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.

• Remain current on program and product information by being committed to continuous learning.

• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements:

• Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset.

• English

• Interactive customer service environment required.

• Related experience in the food and/or retail industry considered an asset.

• Strong and developed oral and written communication skills, including typing, spelling, and grammar.

• Demonstrated ability to implement change efforts.

• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.

• Advanced knowledge of PCs and familiarity with system navigation.

• Positive attitude and demonstrated ability to get along with others.

• Professional, empathetic, and naturally caring conversational style.

• Display tact and diplomacy in handling all levels of customer interaction.

• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.

• Ability to work all required shifts.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.