BPO Supervisor

JOB DESCRIPTION

Req ID: 352048

We are currently seeking a BPO Supervisor to join our team in Metro Manila, Quezon (PH-QUE), Philippines (PH).

Position: Supervisor

We are seeking a BPO Financial Account Supervisor is responsible for leading a team of financial services representatives to deliver high-quality customer support, transaction processing, and account servicing. The role ensures operational excellence, compliance with financial regulations, and consistent achievement of client and organizational performance metrics.

This position is eligible for company benefits

Basic Qualifications:

• 2 Year experience in Supervisor Role
• 2 Year experience using a computer with Microsoft Windows PC applications.
• 2 Year experaince in Analytical mindset with proficiency in MS Excel and reporting tools
• High school diploma or GED Preferences.

Responsibilities:

• Supervises team ensuring highest quality of service is provided to clients.
• Monitors performance of team and reports results and issues to higher-level leadership.
• Assists team with escalated client or account issues.
• Manages the hiring, staffing, and maintenance of a diverse and effective workforce.
• Responsible for career development / planning, performance and pay discussions of team members.
• Interacts with clients and internal departments to resolve issues.
• Leads staff to complete assignments using established guidelines, policies, and procedures.
• Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
• Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.
• Compiles and analyzes data to identify trends for root cause analysis.
• Solid communication skills.
• Demonstrated client service skills and leadership capabilities.
• Knowledge, understanding and application of project management principles and methodologies.
• Solid analytical / problem solving skills.
• Demonstrated budgeting, business financial and P&L skills.

New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process.

*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.

Must Pass Drug screen.

Must Pass a background check with Education check and employment verification check.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.