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Field Tech AssociateNTT • Taguig City, BGC, PH-, Philippines
Field Tech Associate

Field Tech Associate

NTT • Taguig City, BGC, PH-, Philippines
28 days ago
Job description
JOB DESCRIPTION

Req ID: 361323

We are currently seeking a Field Tech Associate to join our team in Taguig City, BGC, National Capital Region (PH-00), Philippines (PH).

  • Responding to client support requests.
  • Contacting clients to find out the nature of the problem.
  • Traveling to the client’s location or connecting via a remote link.
  • Troubleshooting hardware and software issues.
  • Installing and maintaining hardware and computer peripherals.
  • Installing and upgrading operating systems and computer software.
  • Troubleshooting networking and connection issues.
  • Advising on software or hardware upgrades.
  • Providing basic training in computer operation and management.
  • Completing job reports and ordering supplies.
  • Provide network technical support for complex network related incidents, changes and projects
  • Troubleshooting of Cisco and wireless technology, network routing and switching
  • Coordinate with higher, peer and subordinate elements to troubleshoot, modify or establish LAN/Voice/Video services in support of the mission.
  • Implement and maintain networked systems, including configurations, supporting / troubleshooting network problems and coordinating with vendors for installation of such items as routers, bridges, concentrators and switches
  • Deploy, test, maintain, monitor, and troubleshoot telecommunications equipment and network to include but not limited to: Cisco Unified Communications Manager, Unity voicemail, Voice Gateways, Cisco router/switch, Jabber, Telepresence, and Codian MCU devices. Avaya phones, Avaya Media Gateway
  • Manage, operate and maintain LAN/Voice/Video services for the Command.
  • Provide and manage a secure, high performance network, for services including VoIP, QoS, CoS, LAN’s, SBC’s, traditional TDM and SIP.
  • Manage and drive remediation efforts related to information security, remediation may be from incidents, penetration tests, vulnerability scans, internal/external audits and other assessments

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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Field Tech Associate • Taguig City, BGC, PH-, Philippines

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