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CMA Training & Capability Development Manager
CMA Training & Capability Development ManagerHRTX • Taguig, Metro Manila, Philippines
CMA Training & Capability Development Manager

CMA Training & Capability Development Manager

HRTX • Taguig, Metro Manila, Philippines
9 hours ago
Job type
  • Quick Apply
Job description

CMA Training & Capability Development Manager

Location: BGC
Work Setup: Onsite
Schedule: Monday–Friday
Shift: 8:00 AM – 5:00 PM

Job Summary

The CMA Training & Capability Development Manager is responsible for designing, developing, and delivering training programs and capability-building initiatives to support Customer Marketing Agreements (CMA) processes. This role focuses on strengthening functional expertise, driving process adoption, and enabling alignment across Sales, Finance, and Shared Services.

Key Responsibilities

  • Act as a key liaison between Sales and Finance to ensure alignment on CMA processes and requirements

  • Lead training needs analysis and develop structured learning programs for CMA and Sales teams

  • Design, develop, and continuously improve training materials, playbooks, and self-service resources

  • Deliver training programs using various facilitation methods (e.g., instructor-led, virtual, and self-paced learning)

  • Drive capability-building initiatives to enhance process understanding and execution

  • Lead communication and engagement initiatives to promote best practices and influence behavioral change

  • Support accuracy and timeliness of CMA-related accruals and payments through effective training and process education

  • Develop strategies to increase adoption and effective utilization of tools, systems, and resources

  • Partner with cross-functional stakeholders on initiatives related to CMA process improvements

  • Support change management efforts related to process, system, or policy updates

  • Ensure compliance with internal controls (including SOX) and support audit requirements

Qualifications

  • Bachelor's degree in Business Administration, Finance, Accounting, Economics, or related field

  • Relevant experience in finance, sales operations, or accounting within a multinational environment

  • Strong background in training needs analysis, curriculum development, and capability building

  • Proven experience in stakeholder management and cross-functional collaboration

  • Proficient in Microsoft Office applications

  • Experience in ERP systems (SAP preferred); Vistex is an advantage

  • Knowledge of Power BI is a plus

  • Lean Six Sigma certification is an advantage

  • Strong analytical, organizational, and communication skills

  • Ability to simplify complex processes into clear and effective training content

  • Ability to manage multiple priorities in a fast-paced environment

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CMA Training & Capability Development Manager • Taguig, Metro Manila, Philippines

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