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Staff Domain Inc.
Accounts Receivable SpecialistStaff Domain Inc. • Ortigas, Alabang, Pampanga & Cebu, 00, ph
Accounts Receivable Specialist

Accounts Receivable Specialist

Staff Domain Inc. • Ortigas, Alabang, Pampanga & Cebu, 00, ph
27 days ago
Job description
Setup and Location: 9:00 AM - 6:00 PM EST (9:00 PM - 6:00 AM PHT)
Work Schedule: 1:00 PM to 10:00 PM
Employment Type: Full-time

Ready to do work that actually excites you?

This is a high-accountability role with clear performance expectations tied to cash collection and aging metrics. This role requires a proactive, ownership-driven mindset with a focus on accuracy, accountability, and continuous improvement.

What You'll Do?

  • Own the full Accounts Receivable (A/R) lifecycle from invoice generation to reconciliation (invoice generation → delivery → tracking → collection → reconciliation)
  • Process and issue high-volume invoices (50–70+ daily) with a high level of accuracy
  • Ensure invoices are complete, accurate, and aligned with customer requirements
  • Perform data entry and maintain financial records with strong attention to detail
  • Maintain and update records within CRM systems (e.g., Pipeline) to align financial and customer data
  • Assist in reconciling accounts and identifying discrepancies for resolution
  • Collaborate with internal teams to ensure smooth workflows and timely processing
  • Support inventory-related accounting processes, including tracking and reconciliation
  • Support new customer setup and credit processes
  • Support month-end close by ensuring all receivables, cash applications, and reconciliations are complete and accurate
  • Prepare and contribute to weekly Level 10 (L10) meetings by:
  • Reporting on key metrics
  • Identifying issues and risks
  • Highlighting aging changes, outstanding discrepancies, and process improvement opportunities
  • Prepare ad hoc reports and perform analysis as required
  • Apply customer payments accurately and in a timely manner
  • Reconcile unapplied cash and resolve discrepancies
  • Maintain a clean and up-to-date A/R ledger
  • Execute a structured collections process, including:
  • Weekly follow-ups on overdue accounts
  • Proactive communication with customers
  • Tracking and documenting all collection activities
  • Identifying and escalating issues such as delays, discrepancies, or non-responsiveness
  • Identify billing discrepancies and coordinate resolution
  • Work cross-functionally with Sales, Customer Service, and Accounting teams
  • Ensure timely closure of disputes
  • Maintain A/R aging reports and dashboards
  • Track and report key metrics (e.g., DSO, aging buckets, overdue balances)
  • Provide weekly updates on A/R status and associated risks
  • Work within ERP systems (e.g., Infor CloudSuite or similar), CRM platforms, and Excel tools
  • Maintain accurate and organized records
  • Follow documented SOPs and recommend process improvements
  • Proactively identify opportunities to improve processes
  • Maintain a structured task tracking system (e.g., Excel or task tools) for daily, weekly, and recurring responsibilities
  • Ensure all tasks, processes, and follow-ups are documented and trackable (no reliance on memory)
  • Ensure all assigned tasks, invoices, payments, and follow-ups are completed on time with no items left unresolved or untracked
  • Maintain DSO (Days Sales Outstanding) within target range and trending downward
  • Ensure % of Current Receivables is ≥ 85–90%
  • Maintain Invoice Accuracy Rate of ≥ 99%
  • Ensure cash application is completed within 24–48 hours of receipt
  • Ensure 100% of overdue accounts are contacted weekly
  • Resolve disputes within ≤ 5 business days (target)
  • Be cross-trained in both Accounts Receivable (A/R) and Accounts Payable (A/P) processes
  • Provide operational flexibility and coverage during absences
  • Support continuous improvement across accounting workflows




Requirements

What You Bring:
We are looking from someone who

  • 1–3+ years of experience in Accounts Receivable or accounting support
  • Strong Excel and Microsoft 365 skills
  • Experience with ERP systems (Infor CloudSuite preferred)
  • High attention to detail and accuracy
  • Ability to work independently and manage deadlines
  • Strong verbal and written English communication skills


Benefits

Why You'll Love Working Here:

  • HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
  • Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
  • Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!


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Accounts Receivable Specialist • Ortigas, Alabang, Pampanga & Cebu, 00, ph

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