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Customer Service Representative | w/14th month payRecruitNest Consulting • Metro Manila, Philippines
Customer Service Representative | w/14th month pay

Customer Service Representative | w/14th month pay

RecruitNest Consulting • Metro Manila, Philippines
30+ days ago
Job description
Job Expectations: Position Type: Individual Contributor - Associate Employment Type: Full-Time, Permanent Work Setup & Location: Onsite - Alabang, Muntinlupa Number of Headcounts: 200+ FTEs Available Work Schedule: Weekdays; Graveyard Shift Industry: Digital IT Solutions & Consulting Responsibilities: Provide exceptional customer service by addressing customer inquiries and concerns related to financial or insurance products promptly. Assist customers with product or policy inquiries, account or order processing, and issue resolution. Maintain a high level of knowledge about company products, services, and basic financial/insurance processes to provide accurate information. Document customer interactions, transactions, and feedback for compliance, quality assurance, and continuous improvement. Collaborate with team members to enhance the overall customer experience and service delivery. Job Requirements: BPO calls/voice support experience (preferably in financial services or insurance accounts) Excellent interpersonal and English communication (written and verbal) skills Strong customer service orientation and problem-solving skills, with the ability to handle sensitive financial information Ability to work in a fast-paced, dynamic environment Proficient in basic computer navigation and troubleshooting Detail-oriented with the ability to handle multiple tasks Can start immediately, if possible Benefits: HMO on day 1 of employment HMO for 2 free dependents Leave credits + Leave encashment Performance incentive bonus Annual performance increase 14th-month pay - RecruitNest is your trusted career partner , dedicated to connecting you with the right opportunities that match your skills, goals, and aspirations. We help you take the next step in your professional journey with personalized guidance and support. Don't forget to follow us on LinkedIn to stay updated on upcoming and other job opportunities.
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Customer Service Representative | w/14th month pay • Metro Manila, Philippines

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