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Order Processing SpecialistOutsourcey • Taguig, National Capital Region, Philippines
Order Processing Specialist

Order Processing Specialist

Outsourcey • Taguig, National Capital Region, Philippines
7 days ago
Job description

📍 Onsite Set-Up

🕐 Full-Time | AU Shift (Weekend shifts expected)



Profile Requirements:


  • Previous experience in administration, customer service, or data entry
  • Strong organisational skills with the ability to manage multiple tasks simultaneously
  • High level of accuracy and attention to detail
  • Ability to prioritise workload and meet deadlines in a fast-paced environment
  • Strong verbal and written communication skills
  • Proficient in Microsoft Office (Outlook, Word)
  • Comfortable working with internal systems and databases


Desirable (Nice to Have)


  • Experience using Pronto or similar ERP/accounting systems
  • Background in logistics, retail, or manufacturing environments



Core Responsibilities:


Customer Communication & Call Handling


  • Answer and manage incoming phone calls in a professional and timely manner
  • Assist customers with enquiries, order updates, and general support
  • Liaise with internal teams to resolve customer issues efficiently


Order Processing & Data Entry


  • Accurately enter customer orders into internal systems
  • Review and verify order details to ensure correctness
  • Maintain up-to-date and accurate records of all transactions


Delivery Coordination


  • Schedule and book deliveries in line with operational requirements
  • Communicate delivery details with customers and logistics teams
  • Monitor delivery schedules and address any delays or changes


Order Follow-Ups & Tracking


  • Proactively follow up on outstanding orders
  • Track order progress and provide updates to customers and internal stakeholders
  • Ensure all orders are completed within expected timeframes


General Administration


  • Provide administrative support to the wider team
  • Assist with documentation, filing, and record management
  • Support process improvements and contribute to team efficiency

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Order Processing Specialist • Taguig, National Capital Region, Philippines

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