About BDO
BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer‑focused services. Build your career with a trusted industry leader.
Job Summary
The Collections Assistant is responsible for precise evaluation of unsecured salary loan past due portfolio through accurate and timely review of accounts, esures that total delinquency rate of assigned bucket/cycle is maintained at a minimum and acceptable level in line with the Banks standards and requirements.
Key Responsibilities
Assists in the consolidating of credit folders of past due salary loan accounts, visits borrowers who cannot be contacted by phone, performs collection calls to negotiate for full or partial settlements from clients to make past due accounts current and to avoid possible transfer of such accounts to a higher delinquency level/bucket within acceptable customer satisfaction level, and have customers sign new promissory notes/documents for newly restructured accounts.
Ensures that clients request are facilitated such as requests to update customer information, request for statement of accounts, reversal of charges and fees and handling of personal loan credit folders.
Provides regular MIS, reports and forms according to standard process.
Ensures orderly and systematic filing of documents.
Ensure compliance with Banks policies, procedures and regulatory requirements
Qualifications
Graduate of any 4 year degree course
Preferably with 6 months relevant work experience in unsecured loan operations
With experience in collections of any field
Computer literate; able to demonstrate strong verbal and written communication skills
Willing to work onsite in Calamba
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Collections Assistant (Calamba) • Calamba City, Calabarzon, PH
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