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Ayala Malls
Mall Operations ManagerAyala Malls • Metro Manila, Philippines
Mall Operations Manager

Mall Operations Manager

Ayala Malls • Metro Manila, Philippines
28 days ago
Job description

We in AyalaMalls are looking for passionate individuals who want to make an impact. As we re-define our malls, this transformation is more than just a facelift, this is a visionary re-invention. It’s a complete reimagining of how we serve communities, connect people, and elevate the retail experience


As a Mall Operations Manager, you will be responsible for the following:


Job Scope


Financial and P&L Management


  • Direct responsibility for P&L, budget, and receivables of assigned building/center/area.
  • Monitor income statements to ensure alignment with gross revenues and DOE budgets.
  • Assess performance drivers and merchant sales against:
  • Prior year’s sales
  • Current year budgeted sales
  • Sales requirements
  • Category average
  • Building average
  • Implement billing and collection guidelines, working closely with the Billing and Collection team to maintain minimal A/R.
  • Manage quarterly budgets and provide assumptions.


Operational Management


  • Implement day-to-day operations and housekeeping standards.
  • Ensure adherence to operational guidelines and procedures.
  • Manage and monitor maintenance, initiating improvements to the physical condition of the mall.
  • Oversee facilities to ensure they are in optimal working order and supervise frontline teams.
  • Coordinate with Marketing and Ad & Promo teams on events and initiatives.
  • Align all operational activities with the ALI Brand and mall-specific brand identity.


Merchant Relationship Management


  • Establish and maintain strong, stable relationships with merchants.
  • Align daily operations with merchant needs and preferences.
  • Monitor merchant performance and support merchant loyalty initiatives.
  • Address merchant concerns and conduct informal update sessions.


Cross-Functional Coordination


  • Collaborate with Billing and Collection for receivables management.
  • Coordinate with Engineering for technical concerns.
  • Work with Merchandise Mix for visual merchandising, product mix, and customer service.
  • Align with Ad & Promo for marketing initiatives.
  • Coordinate with Lease Contract Administration for lease management and renewals.
  • Manage POS administration and system connectivity.


Lease and Contract Management

  • Process requirements for lease contract negotiations (applications, renewals, amendments, terminations).
  • Monitor the status of contracts within the area of responsibility, ensuring deadlines, memos, and expirations are properly managed.


Team Development


  • Train and mentor Operations Associates to ensure operational excellence.


Qualifications


  • Education: Bachelor’s Degree in Business Studies, Business Administration, Management, or equivalent.
  • Experience: 5–10 years of relevant experience in mall or retail management.
  • Skills:
  • Excellent communication, analytical, and negotiation skills.
  • Strong people management and leadership abilities.
  • Knowledge or experience in customer service.

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Mall Operations Manager • Metro Manila, Philippines

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