Credit & Control Analyst - Mandarin or Cantonese

Joining Arup

Arup’s purpose, shared values and collaborative approach have set us apart for over 75 years, guiding how we shape a better world.

Dedicated to sustainable development, Arup is a collective of advisors and experts working across 34 countries with over 19,000 employees. Headquartered in London, providing design engineering, architecture, planning, and advisory services across every aspect of the built environment. Founded to be both humane and excellent, we collaborate with our clients and partners using imagination, technology, and rigour to shape a better world.

The Opportunity

The Credit and Control Analyst will be accountable for the credit control activities within the firm – one of the key outcomes of the role is pro-actively managing the debtors ledger to ensure timely collection of cash. The Credit and Control Analyst will be responsible for all aspects of AR administration (such as final invoice/credit notes approvals, credit checks, query and dispute management and being an enabler of an aligned, single approach to debt collection across APAC.

Your role in our team

Accounts Receivable & Administration

• Recording and banking of checques (if relevant).
• Performing regular review of unallocated cash as required.
• Coordinating refunds to clients as required.
• Review and approve project fee invoices, sundry invoices, and credit notes
• Manage unallocated cash, refunds, and cheque processing (where applicable)
• Support month‑end closing activities
• Liaise with local tax consultants where required
• Assist with ad hoc finance tasks and projects as needed

Credit Control

• Proactively follow up on unpaid invoices and manage overdue accounts
• Handle client queries and disputes, ensuring timely resolution
• Manage the AR inbox, responding to internal and external queries within 24 hours
• Perform and review credit checks and provide credit risk advice to the business
• Build effective relationships with clients and project teams to optimise cash outcomes
• Participate in debtor meetings and contribute to cash‑flow improvement initiatives

Is this role right for you?

• Minimum 3 years’ experience in an Accounts Receivable or Credit Control role
• Strong command of Mandarin or Cantonese (spoken and written) and English are required.
• Proficient in Microsoft Office; working knowledge of JDE preferred
• Strong planning, organisation, and time‑management skills
• Inquisitive, analytical approach with sound judgement and decision‑making
• Good commercial awareness and focus on process efficiency
• Strong communication skills with the ability to engage confidently at all levels
• Team‑oriented, self‑aware, and accountable, with a strong work ethic

What we offer you

At Arup, we care about each member’s success, so we can grow together.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.