Overall purpose, duties and responsibilities of the role:
The position will serve as point of contact of customers, handling concerns, inquiries, policy related requests and complaints of customers. The role is expected to ensure that all customer concerns are addressed within agreed service level including administration of necessary/ requested adjustments in the customer policies based on existing terms, conditions and guidelines applicable to the policy.
Duties and Responsibilities:
Customer Service and Policy Administration
Essential Skills / Qualifications:
Customer Care Associate • Taguig, National Capital Region, Philippines
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