Talent.com
Viventis Search Asia
Help Desk SupervisorViventis Search Asia • Taguig, National Capital Region, Philippines
No longer accepting applications
Help Desk Supervisor

Help Desk Supervisor

Viventis Search Asia • Taguig, National Capital Region, Philippines
26 days ago
Job description

Job Title: Help Desk Supervisor

Work Arrangement: Hybrid (BGC, Taguig City, Nightshift)

Salary: Up to 100K


Key Responsibilities:

  • Supervise daily ERP (Workday) end-user support operations, ensuring timely issue triage, troubleshooting, and resolution.
  • Maintain ERP system functionality to support day-to-day business activities, escalating issues as needed per established procedures.
  • Oversee user provisioning, access management, and conduct periodic audit reviews to ensure compliance.
  • Coordinate with IT, functional configuration teams, and MDM teams to resolve defects, ensure integration stability, and minimize disruptions.
  • Monitor support ticket volumes, SLA compliance, user trends, and recurring issues, using insights to drive process improvements or targeted training.
  • Lead communication of system outages, release notes, and changes to functional stakeholders.
  • Manage and update knowledge base articles, job aids, and user guides.
  • Support user acceptance testing (UAT), release validation, and regression testing cycles.
  • Promote continuous improvement in support service quality to reduce issue recurrence.
  • Lead, coach, and develop a high-performing team of support analysts, managing daily activities and fostering career growth.


Qualifications:

  • Bachelor's degree
  • Minimum of 5 years of experience in ERP (Workday) end-user support or help desk operations.
  • At least 2 years of experience in a supervisory or coaching role for support analysts.


Preferred:

  • Experience with ERP and business systems such as OnBase, ServiceNow, BlackLine, UKG, UiPath, Adaptive Planning, Oracle, PowerBI.
  • Familiarity with root-cause analysis and process improvements.
  • Knowledge of user provisioning, access management, and system auditing processes.
  • Experience in supporting user acceptance testing (UAT), release validation, and regression testing.
Create a job alert for this search

Help Desk Supervisor • Taguig, National Capital Region, Philippines

Similar jobs

Help Desk Analyst (w/ AU Account Experience)

TELUS Digitalnational capital region, ph

Provide premium first-level IT support to.This role acts as the primary point of contact for our Australian partners, requiring a high level of cultural alignment and a natural Australian accent to... Show more

 • Promoted

30 Headcount Service Desk

JK Network Servicesquezon city, national capital region, Philippines

COMPANY PROFILE: One of the world leaders in business process, consultancy, and information technology services.Position: Service Desk Analyst .Company Industry: BPO Company .Work Location: Quezon... Show more

 • Promoted

Information Technology Service Desk

eClerxnational capital region, ph

Provide technical support to end users on a variety of computer hardware and software issues.Troubleshoot and resolve problems with computer hardware and software.Install and configure new hardware... Show more

 • Promoted

Service Desk Engineer

Asticom Technology Inc.national capital region, ph

Act as first point of contact for telecom network incidents and service requests.Perform initial troubleshooting, resolution, and escalation within SLA targets.Monitor network performance, alarms, ... Show more

 • Promoted

Service Desk Engineer

Ascendionnational capital region, ph

ServiceNow, Jira Service Management).Strong verbal & written communication skills.Troubleshooting basic IT issues and handling user queries.Provide first-level technical support to end-users by dia... Show more

 • Promoted

Assoc Tech Service Desk

Unisysnational capital region, ph

What Success looks like in this role:.This role is responsible for providing the first line of post-sales telephone technical support of hardware, systems, sub- systems and/or applications for cust... Show more

 • Promoted

Service Desk Specialist

TELUS Digitalnational capital region, ph

Provide first-level IT support to team members and handle the resulting incidents or service requests using the incident management and request fulfillment processes.Problems include password reset... Show more

 • Promoted

IT Support Specialist – Retail Operations

Outsourceynational capital region, ph

Looking to take your career to the next level? Then this role is for you!.Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated f... Show more

 • Promoted

Help Desk Coordinator

Portland Outsourceantipolo city, calabarzon, ph

Help Desk Coordinator (Remote – Philippines).We’re looking for someone who can be trusted to manage communication between U.This is about ownership, clarity, and follow-through.What you’ll be respo... Show more

 • Promoted

Service Desk Analyst

Unisysnational capital region, ph

For this position, You’ll serve as the first point of contact for users experiencing hardware or software issues.Your key responsibilities are providing basic technical support, assisting with inst... Show more

 • Promoted

Service Desk Analyst

TEKsystemsnational capital region, ph

ONLINE APPLICATIONS will be prioritized.As a Service Desk Analyst at TEKsystems, you will be crucial in providing technical support and exceptional customer service to our global team.You will be r... Show more

 • Promoted

Level 0 Support

CT Link Systems Inc.national capital region, ph

We are looking for a Level 0 Desk Analyst who is a non-technical person responsible for managing the intake, tracking, and coordination of support cases and service activities.Acting as the Single ... Show more

 • Promoted

Help Desk Support Specialist

Concentrixnational capital region, ph

Are you ready to POWER UP your skills? Take the leap and join Concentrix's League of.Prepare for an Extra-Ordinary Journey where you not only Collaborate with Industry Champions but also immerse yo... Show more

 • Promoted

Asian Service Desk Operator

The Japan Research Institute, Limited, Philippine Branchnational capital region, ph

To serve as primary contact for IT support across the Asia region, handling incidents, service requests, and daily operational tasks.This position is essential to maintain business continuity by en... Show more

 • Promoted

Service Desk Analyst

Atosnational capital region, ph

Candidate must have excellent English communication skills.Candidate must have a Bachelor's/College Degree in any field.At least 6 months of Service Desk, Helpdesk, Technical Support experience is ... Show more

 • Promoted

Workday Helpdesk and Administration Supervisor

Viventis Search Asianational capital region, ph

Workday Helpdesk & Administration Supervisor.Hybrid (BGC, Taguig City, Nightshift).Supervise daily ERP (Workday) end-user support operations, ensuring timely issue triage, troubleshooting, and reso... Show more

 • Promoted

Information Technology Help Desk Support

Wizard ITnational capital region, ph

IT Helpdesk Support (Customer Service).We are looking for a Customer Service – IT Helpdesk professional to provide first‑level support to customers via phone and ticketing systems.The role requires... Show more

 • Promoted

Help Desk Support Specialist (Non Voice)

Concentrixnational capital region, ph

We are seeking a highly motivated.You will be the frontline expert guiding clients through campaign setup, optimization, and troubleshooting, ensuring they achieve success on our advertising platfo... Show more

 • Promoted • New!

Senior Team Lead

HCLTechnational capital region, ph

Senior Team Lead – Service Desk.Service Desk team to ensure high‑quality IT support services.This role combines technical expertise, people leadership, and process management to deliver efficient i... Show more

 • Promoted

Service Desk Manager

HCLTechnational capital region, ph

Core Responsibilities of a Service Desk Manager.Team Leadership & People Management.Guide, train, and coach service desk analysts; conduct performance reviews.Manage call/chat/ticket queues, redist... Show more