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People Partners
US Customer Service Representative (WFH) |People Partners • National Capital Region (Manila), 00, ph
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US Customer Service Representative (WFH) |

US Customer Service Representative (WFH) |

People Partners • National Capital Region (Manila), 00, ph
30+ days ago
Job description
Job Description

This is a remote position.

US Customer Service Representative (Remote)
About PeoplePartners
  • At PeoplePartners, work feels different—in the best way. We’re a Great Place to Work certified company built on a people-first mindset where your growth, voice, and wellbeing genuinely matter.
  • Here, you don’t just do a job—you build a career with global exposure, collaborate with international teams, and gain real opportunities to grow. We move fast, think smart, and celebrate wins together. If you’re looking for a workplace that’s modern, supportive, and full of momentum, you’ll fit right in.
Role Overview
  • Think of this role as the bridge between curiosity and confidence.
  • As a US Customer Service Representative, you’re not just answering questions—you’re guiding customers through decisions, smoothing out processes, and making every interaction feel effortless. From first inquiry to post-purchase support, you’ll help create a seamless experience that customers actually remember (for the right reasons).
  • If you enjoy solving problems, staying organized across moving parts, and being the calm, reliable voice customers trust—this is your space.
Key Responsibilities:
  • Respond to customer inquiries via email, SMS, and CRM platforms.
  • Guide customers through product approvals and onboarding processes.
  • Provide post-purchase support and issue resolution.
  • Manage multiple communication channels simultaneously.
  • Coordinate with internal teams and external vendors.
  • Create product demos for distributors as needed.
  • Maintain accurate records in CRM systems.
  • Stay updated on tools, processes, and internal communications.

Requirements

Required Qualifications (Must-Have):
  • 2+ years experience in customer service or related roles.
  • Experience handling multiple communication channels (email, chat, SMS).
  • Strong problem-solving and customer management skills.
  • Ability to work independently in a remote setup.
  • Strong organizational and multitasking skills.

Nice-to-Have:

  • Experience using CRM tools (Zoho preferred).
  • Experience supporting product-based or digital businesses.
Preferred Qualifications:
  • Experience in fast-paced or scaling environments.
  • Exposure to onboarding or approval workflows.
  • Experience coordinating with cross-functional teams.
Why Join PeoplePartners

This is more than just a work-from-home role—it’s a chance to build a career with a company that invests in you. At PeoplePartners, you’ll enjoy:

  • Competitive salary and benefits package.
  • HMO coverage and leave credits.
  • 100% remote work setup with company-provided equipment.
  • Opportunities for career growth and internal mobility.
  • Ongoing training and learning opportunities.
  • A people-first culture that values collaboration and feedback.
  • Fun engagement activities and a supportive team environment.
  • Exposure to global clients and international business practices.

If you’re looking for a role where your work makes a real impact—and where you’re supported every step of the way—this is it. Apply now and be part of something growing, global, and genuinely people-first.

Work Details
  • Work Setup: 100% Work From Home (Philippines-based).
  • Schedule: Monday to Friday | Night-shift.
  • Equipment: Company-provided.
  • Employment Type: Full-time.

Benefits

  • Permanent Work-from-home setup
  • Company-provided equipment
  • Secondary Wi-Fi Modem
  • 21 Leave Credits Annually - Leave benefits begin on Day 1.
  • 100% conversion of UNUSED leave credits
  • HMO on Day 1
  • 13th Month Pay
  • Monthly Gift Voucher
  • Milestone Tokens (Birthday/Anniversary/Christmas).
  • A Life Beyond the Screen #WorkLifeBalance.
  • Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.

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US Customer Service Representative (WFH) | • National Capital Region (Manila), 00, ph

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